Telesales Supervisor

JR United Kingdom; Erith; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an experienced Telesales Supervisor to oversee telesales teams. The role involves mentoring, driving sales performance, and ensuring targets are met in a fast-paced call center environment. Join a progressive organization to enhance your career in a supportive team.

Qualifications

• Experience in automotive, construction, or industrial sectors preferred.
• Previous supervisory/mentoring experience in telesales.
• Ability to analyze performance data for improvement strategies.

Responsibilities

• Supervise daily telesales activities, ensuring productivity.
• Monitor calls and provide coaching to improve techniques.
• Generate reports on performance and sales metrics.

Skills

Leadership

Communication

Interpersonal Skills

Organisational Skills

Time Management

Tools

CRM Systems

MS Office Suite

Call Centre Software

Job description

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We are seeking a motivated and experienced Telesales Supervisor to lead and support one of our telesales teams. The successful candidate will be responsible for overseeing day-to-day operations, mentoring team members, driving sales performance, and ensuring that targets are met in a fast-paced call centre environment.

Key Responsibilities:

• Supervise and coordinate daily telesales activities, ensuring a high level of productivity and professionalism.
• Monitor calls and provide coaching to improve sales techniques, customer service, and compliance.
• Conduct regular team meetings, training sessions, and performance reviews.
• Generate reports on team performance, sales metrics, and customer feedback.
• Handle escalated customer queries and complaints professionally and promptly.
• Motivate and support the telesales team to maintain high morale and a positive working environment.
• Collaborate with other departments (marketing, operations, etc.) to support campaigns and optimize sales strategies.
• Ensure compliance with company policies, procedures, and relevant industry regulations.
• Coach the sales team on selling techniques and best practices through “ride alongs” with each individual.
• Strong leadership and team management skills
• Excellent communication, interpersonal and motivational skills.
• Ability to analyse performance data and implement strategies for improvement.
• Proficient in CRM systems, MS Office suite and call centre software.
• Strong organisational and time management skills.
• High level of professionalism and customer focus.
• Experience in the automotive, construction or industrial supply sectors.
• Experience with telesales, preferably within a B2B environment.
• Previous experience supervising or mentoring a telesales team.

If this sound like you and you would like to build a career with a modern, progressive company with an eye on the future, apply for this position by clicking the button below. Be a part of the Würth success story; work in a positive environment alongside a multi-national team, and fast track your career.

We are committed to inclusion and diversity for the future success of the Wurth Group.