Telesales Supervisor

PartsPlus; Daventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is looking for a Telesales Supervisor to lead their team in Daventry. This dynamic role involves motivating the team to ensure exceptional customer service and drive sales success through effective management and coaching. The ideal candidate will possess strong communication skills and a background in supervision.

Qualifications

• Previous experience in supervisory or management roles is desirable.
• Basic understanding of using a computer, with training provided for specific systems.

Responsibilities

• Lead, manage, and motivate the Telesales team to achieve sales growth.
• Measure and coach Telesales team performance.
• Support recruitment of new Telesales Colleagues.

Skills

Communication

Team Player

Motivation

Job description

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Reporting to the Centre Manager, the Telesales Supervisor is responsible to lead, manage and motivate the Telesales team to achieve and exceed sales growth. Through the team, develop strong relationships with Customers, by providing expert knowledge and support and provide an exceptional Customer service experience.

• Do you have a ‘can do’ attitude to get things done?
• Can you influence and motivate a team?
• Are you up for a challenge?

If the answer is yes to the above questions, then this role could be right for you…

Why not get an understanding of the Job, by watching the ‘day in a life of’ a Telesales Colleague

Key activities include

• Measure and coach Telesales team performance
• Work closely with the Business Development Executives and Centre Managers, to ensure Customer promotions and campaigns are executed
• Attend weekly 1 to 1’s with your Centre Manager
• Conduct regular 1 to 1’s with the Telesales team
• Support with recruitment of new Telesales Colleagues
• Liaise with Warehouse team that all returns, and credit sales transactions are swiftly dealt with and authorised appropriately
• Liaise with Accounts team to support with Customer account queries

Key Skills required

• Be a confident and capable communicator, both written and verbally
• Basic understanding of using a computer, full training of systems and software used will be provided
• Be a ‘Team Player’
• Previous experience of working in a supervisory or management position desirable