Telesales Operator

Musgrave Group; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent food service company in Belfast is seeking a Telesales Operator to join their team. The role involves processing orders, promoting products, and maintaining exceptional customer service in a dynamic environment. The ideal candidate should have strong organizational and interpersonal skills and be proficient in computer packages. This is a full-time permanent position with opportunities for career development.

Benefits

Career development opportunities

Collaborative environment

Focus on innovation

Community impact initiatives

Qualifications

• Experience in a busy working environment.
• Ability to work in a fast-paced sales environment.
• Proficiency in computer packages is essential.

Responsibilities

• Promote and market the product range to customers.
• Ensure customer retention and business growth.
• Process orders efficiently.
• Inform customers about promotions.
• Support Business Development Managers.

Skills

Organizational skills

Interpersonal skills

Administrative skills

Teamwork

Sales skills

Tools

Computer packages

Job description

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Telesales Operator.

The successful candidate will be based at Drinks Inc. This role is permanent, full-time, and involves a 37.5-hour workweek.

You will be part of a dedicated team providing excellent customer-focused service in an environment where your input is valued, and development needs are met.

The purpose of the role is to process orders within specified timescales to meet customer requirements, ensure accuracy in product entry, promote cross-selling of products on promotions and new offerings to a large portfolio of existing customers.

Reporting to the Team Lead in each division, the responsibilities include:

• Actively promote and market the Musgrave/Drinks Inc. product range to new and existing customers.
• Ensure customer retention and business growth through exceptional customer service.
• Processing orders efficiently.
• Inform customers about sales promotions.
• Support Business Development Managers with pricing, cold calling, and upselling.
• Handle administrative duties such as logging on Remedy, opening new accounts, and supporting contract reviews.

Why Musgrave?

• Career Development: We offer numerous opportunities for personal and professional growth.
• Collaborative Environment: Work alongside passionate colleagues where your contributions make a difference.
• Innovation Focus: Be part of a company that values forward-thinking solutions.
• Community Focus: Join a company committed to making a positive community impact.
• Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

The ideal candidate will have:

What we're looking for:

• Previous experience in a busy working environment.
• Excellent organizational, administrative, and interpersonal skills.
• Ability to work as part of a team in a fast-paced sales environment.
• Proficiency in computer packages is essential.

Nice to have:

• Previous telesales experience, especially in foodservice, retail, or beverages, would be advantageous.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to perform your best during the interview process, please let us know.