Telesales Operative

In a Nutshell

We have exciting opportunities for a Telesales Operative to join our team within Vistry Services Division, where you can be based near to any of our 26 regional offices with a particular focus on supporting our Western & Eastern divisions. As our Telesales Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. This is a high volume call centre based vacancy, whereby the expectation is to make / received roughly 10 calls per hour.

This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays.

This is a fixed term contract for 6 months

Let's cut to the chase, what's in it for you

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits

In return, what we would like from you

• Behave in line with our company values - Integrity, Caring and Quality
• Full clean driving licence
• 5 GCSEs or equivalent including Maths and English
• Working with IT systems e.g., Outlook, Excel
• Working with prospect databases
• Accuracy and good attention to detail
• Good telephone skills
• Good organisational skills
• Excellent communication skills
• A friendly, trustworthy, and professional attitude
• Ability to work effectively in an office or home environment; willing to be flexible in respect of day-to-day duties and hours worked

More about the Telesales Operative role

• To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.
• Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
• Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
• Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
• Undertake all tasks accurately and efficiently and in accordance with GDPR.
• Assist the supervisor to provide visibility of performance of opportunities for optimisation.
• Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.
• Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
• Provide supervisor with monthly commission claim using accurate information.

Finally, let's tell you a bit more about us

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

#LI-KM1