Telesales Manager

Hays; Skelmersdale; On-site; GBP 30,000 - 33,000; Full time

Job summary

An established industry player is seeking a dynamic Telesales Team Manager to lead their customer service team. This permanent, full-time role offers an exciting opportunity to drive performance and develop a motivated team in a thriving environment. You will manage day-to-day operations, ensuring exceptional service delivery while identifying training needs and setting clear KPIs. With a competitive salary and supportive team culture, this position promises a rewarding career path for those passionate about customer service and team leadership. If you are ready to make a significant impact, this role is perfect for you.

Benefits

Free Parking

Pension

Friendly and Supportive Team

Qualifications

• Proven history in a Telesales / Customer Service team manager position.
• Strong leadership qualities and excellent communication skills.

Responsibilities

• Manage the service team to upsell and deliver exceptional customer service.
• Conduct coaching sessions and performance reviews for team improvement.

Skills

Leadership

Communication Skills

Customer Service

Telesales Management

Job description

Job Description

Telesales Team Manager - Permanent - Onsite - Skelmerdale - Immediate Start

Your new company: My client, a leading manufacturer and supplier working within the wholesale industry, is seeking a professional customer service team Telesales Manager to join their team on a permanent basis. The organisation is experiencing a period of growth and seeking to develop their customer service team.

Your new role: The position is offered full-time Monday to Friday with working hours from 08:30 am until 05:00 pm. Please note that the role will be based fully on-site. Salary on offer is between £30,000 and £33,000 per annum. My client is seeking an experienced Telesales / Customer Service Manager to lead, develop, and drive the performance of the Telesales Team & Customer Service Administrator.

You will be responsible for the day-to-day management of the service team, who engage with a diverse customer base to upsell and deliver exceptional customer service. Additionally, you will oversee the customer service administrator, ensuring exemplary service for both internal and external customers.

Some of your duties will include, but are not limited to:

1. Identify training needs
2. Coach and develop the existing team
3. Motivate team members to hit and exceed upselling opportunities
4. Lead, mentor, and motivate the team to ensure and create a team who pride themselves on the service they provide
5. Conduct regular one-to-one coaching sessions, performance reviews, and team meetings to drive continuous improvement
6. Set clear KPIs
7. Ensure the team actively engages with existing and potential customers, building strong relationships and identifying new opportunities
8. Monitor call quality, customer interactions, and conversion rates to drive efficiency and effectiveness
9. Analyse performance, customer feedback, and market trends, providing insights and recommendations to senior management
10. Work closely with Operations, Logistics, and Finance teams to ensure smooth order fulfilment and stock management

What you'll need to succeed:

1. Proven history in a Telesales / Customer Service team manager position
2. Strong leadership qualities
3. Excellent communication skills, both written and verbal

What you'll get in return:

1. Competitive salary
2. Free parking
3. Pension
4. Friendly and supportive team

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.