Telesales Manager

DB RECRUITMENT; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment firm is seeking a Business Development Manager (Telesales) to lead outbound sales efforts and generate new business opportunities. The role involves high-volume outbound calling, maintaining CRM accuracy, and collaborating with teams to enhance client engagement. Candidates should be self-motivated, able to manage multiple tasks, and exhibit strong communication and negotiation skills. This position is crucial for driving long-term client relationships in a fast-paced environment.

Responsibilities

• Conduct high-volume outbound calling and strategic outreach to identify new business opportunities.
• Research and enrich CRM records with insights on potential clients.
• Maintain a clean and accurate CRM, ensuring all details are up to date.
• Own the lead qualification process, from contact to appointment booking.
• Schedule meetings with key stakeholders and demonstrate strong communication skills.
• Create and maintain a forward-looking pipeline of high-value opportunities.
• Ensure strong communication between BD, Marketing, and Account Management teams.
• Stay informed on market trends to enrich prospect conversations.
• Continuously seek feedback on call effectiveness.
• Identify and share insights with agents for strategic decision-making.

Job description

Job Overview

The Business Development Manager (Telesales) plays a pivotal role in driving our commercial success through strategic lead generation and intelligent prospecting. This role is at the heart of our outbound sales engine, transforming data‑driven insights and proactive outreach into qualified opportunities and long‑term client relationships.

Key Responsibilities

• Conduct high‑volume outbound calling and strategic outreach using LinkedIn, CoStar, industry databases, and other platforms to identify and qualify new business opportunities.
• Research and enrich CRM records with detailed insights on potential clients, including mergers, financial status, and key decision‑makers.
• Maintain a clean and accurate CRM, ensuring all contact details, notes, and lead statuses are up to date and actionable.
• Own the end‑to‑end lead qualification process, from initial contact to appointment booking, ensuring seamless handover to Project Directors.
• Schedule and confirm meetings with key stakeholders, demonstrating strong communication and negotiation skills.
• Create and maintain a forward‑looking pipeline of high‑value opportunities, regularly reviewing and advancing leads through the sales funnel.
• Ensure strong communication between BD, Marketing and Account Management teams, collaborating with marketing to request and deploy tailored collateral for prospects, enhancing engagement and conversion.
• Stay informed on market trends and industry developments to enrich prospect conversations and identify emerging opportunities.
• Proactively seek feedback on your calls to continuously improve outreach effectiveness and conversion rates.
• Identify and share valuable insights ("nuggets") with agents to support strategic decision‑making and deal development.

Behaviours

• Maintain energy and focus through high call volumes, consistently pushing for results.
• Tailor messaging to different stakeholders, from agents to decision‑makers, to build trust and influence outcomes.
• Effectively balance multiple tasks, from lead qualification to team reviews, ensuring deadlines and targets are consistently met.
• Understand and respond to team dynamics and client cues, creating stronger relationships and improving team morale.
• Communicate openly, listen actively, and inspire trust.
• Show resilience, adaptability and solution‑focused thinking.

Our Values

• Humble – Putting ego aside, staying open to learning, helping others grow, prioritising collaboration over personal recognition, celebrating team wins, recognising that success is shared, actively seeking feedback and using it to grow continuously.
• Hungry – Staying self‑motivated, driven to go above and beyond, maintaining a strong work ethic, proactively looking for ways to add value and exceed expectations, actively seeking opportunities to improve processes, solve problems, and contribute to team and business success, embracing challenges and taking initiative to expand your role and impact.
• Smart – Having emotional intelligence, making good business decisions, listening actively, communicating with empathy and good judgment, making thoughtful, well‑informed decisions that benefit the team and the business, listening actively and communicating with clarity and respect, showing empathy and awareness in interactions by understanding the impact of your words and actions, navigating group dynamics with professionalism and tact, building strong relationships through thoughtful collaboration and effective communication.