Telesales ( Home Based)

Focus Resourcing; Greater London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a home-based Telesales Account Representative to engage potential customers and promote products. You will build relationships, manage customer information on CRM, and process orders. The position offers a competitive salary and excellent benefits, including a quarterly bonus and discounted gym membership. Candidates should have strong communication skills and experience in telesales or customer service.

Benefits

Quarterly Bonus

Discounted Gym membership

Defined contribution pension scheme

Employee Assistance Programme

Funded company social events

Cashplan for healthcare

On site Electrical Vehicle Charging

Secure cycle shelter

Qualifications

• Experience in a telesales or other sales/customer service role is essential.
• Capability to understand customer requirements and close sales.
• Strong negotiation skills are required.

Responsibilities

• Contact potential customers to inform them about products and services.
• Enter and update customer information on CRM.
• Process orders accurately and manage grievances.

Skills

Excellent communication and people skills

Experience in telesales or sales/customer service

Proven track record of meeting sales quotas

Ability to learn and describe products

Calm under pressure

Outstanding negotiation skills

Job description

We are looking to recruit for an initiative-taking and tenacious home based Telesales Account Representative.

As part of a diverse and supportive team, you will contact potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.

The role:

• Contact potential customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to field sales team when needed - setting appointments as required.
• Enter and update customer information on CRM.
• Process orders accurately - progress to Quotation via CRM.
• Handle grievances to preserve the company's reputation.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Skills required:

• Excellent communication and people skills.
• Proven experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Ability to learn about products and services and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.

Package:

Our client offer a competitive basic livable salary (to be discussed at screening stage), plus excellent benefits including:

• Quarterly Bonus
• Discounted Gym membership
• Defined contribution pension scheme (matched employer contribution of 5%)
• Perkbox membership, plus 50 flexi points per month
• Free mortgage advice through Mercer Marsh partners
• 25 days annual leave plus public holidays
• Defined shut down period between Christmas & New Year
• Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
• Employee Assistance Programme (Health Assured) for employee and immediate family
• Funded company social events (at least twice a year)
• Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
• On site Electrical Vehicle Charging (nominal monthly charge)
• Secure cycle shelter
• Disability Confident Committed Employer
• Silver Investors in People Award

Some travel to South Wales office will be required for training and monthly meetings. All expenses paid.