Telesales Executive

Michael Page (UK); Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A medium-sized organisation in the technology and telecoms sector is seeking a Telesales Executive for a 6-month fixed-term contract with the possibility of permanent placement. The successful candidate will engage with customers to implement tailored retention strategies, handle inquiries through calls, and work alongside sales and support teams to enhance service and product delivery. Strong customer communication and problem-solving skills, along with CRM familiarity, are essential for success in this role. Comprehensive training and a supportive team environment are offered.

Benefits

Comprehensive training and support

Parking on-site

Close to main public transport links

Collaborative and supportive team environment

Qualifications

• Previous experience in a customer-facing or sales-related role.
• Excellent verbal and written communication skills.
• A customer-focused mindset with the ability to build rapport quickly.
• Strong problem-solving skills and a proactive approach to addressing customer issues.
• Familiarity with CRM systems and basic computer skills.
• An ability to work well in a fast-paced environment and meet targets.

Responsibilities

• Engage with customers to understand their needs and deliver personalised retention strategies.
• Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
• Work collaboratively with the sales and support teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and feedback within the CRM system.
• Provide detailed information about available products and services to enhance customer retention.
• Meet or exceed individual and team retention targets.
• Identify opportunities for upselling or cross-selling additional services.
• Stay updated on industry trends and company offerings to provide informed advice to customers.

Skills

Customer-facing experience

Verbal communication

Written communication

Problem-solving

CRM familiarity

Computer skills

Ability to meet targets

Job description

• 6 month fixed term contract with the possibility of going perm!
• Start date in August!

About Our Client

This opportunity is with a medium-sized organisation within the technology and telecoms sector, known for delivering innovative solutions and exceptional service. The company operates in a fast-paced environment, offering a supportive structure for its employees.

Job Description

• Engage with customers to understand their needs and deliver personalised retention strategies.
• Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
• Work collaboratively with the sales and support teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and feedback within the CRM system.
• Provide detailed information about available products and services to enhance customer retention.
• Meet or exceed individual and team retention targets.
• Identify opportunities for upselling or cross-selling additional services.
• Stay updated on industry trends and company offerings to provide informed advice to customers.

The Successful Applicant

A successful Telesales Executive should have:

• Previous experience in a customer-facing or sales-related role.
• Excellent verbal and written communication skills.
• A customer-focused mindset with the ability to build rapport quickly.
• Strong problem-solving skills and a proactive approach to addressing customer issues.
• Familiarity with CRM systems and basic computer skills.
• An ability to work well in a fast-paced environment and meet targets.

What's on Offer

• 6 month FTC with possibility of going perm.
• Comprehensive training and support to excel in your role.
• Parking on-site & close to main public transport links.
• A collaborative and supportive team environment.