Telesales and Customer Service Executive

Harrison Scott Associates; Greenock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency is seeking a Telesales and Customer Service Executive in Central Scotland. This role involves proactive sales duties, managing customer interactions, and achieving KPIs in a dynamic environment. The ideal candidate will have telesales experience and excellent customer service skills, along with proficiency in IT applications like Word and Excel. Join a growing team in the chilled packaging industry.

Qualifications

• Experience in developing new and existing business in a telesales environment.
• Ability to present product benefits effectively.
• Proficient in IT applications such as Word and Excel.

Responsibilities

• Conduct outbound telesales to sell the full chilled packaging range.
• Organise & manage daily call plans to meet KPIs.
• Respond to email campaign interests and website sample enquiries.
• Report on success and identify prospects.
• Influence customers to win business and cross-sell products.
• Achieve sales targets in line with KPIs.
• Maintain market and competitor knowledge.
• Handle inbound customer calls.
• Issue information and process customer orders.

Skills

Telesales experience

Customer service skills

Ability to multitask

Proficiency in IT applications

Job description

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Telesales and Customer Service Executive, Central Scotland

Location: Central Scotland, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b40732079ce2

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Job Title: Telesales and Customer Service Executive

Location: Central Scotland

Reference: J79177

Contact: Telephone: [phone]

We are looking for a passionate person who cares about customers and wants to work in an environment where they can thrive and showcase their skills in a growing business.

Our client, a leading player in the chilled packaging industry, is on an exciting journey. Due to continued success, they are looking to add to their team by appointing a Telesales and Customer Service Executive.

As a Telesales and Customer Service Executive, you will work closely with internal teams to proactively increase sales of products, focusing on securing new business.

• Conduct outbound telesales to sell the full chilled packaging range.
• Organise & manage daily call plans to meet KPIs.
• Respond to email campaign interests and website sample enquiries.
• Report on success and identify prospects.
• Influence customers to win business and cross-sell products.
• Achieve sales targets in line with KPIs.
• Maintain market and competitor knowledge.
• Handle inbound customer calls.
• Liaise with sales reps, customers, branches, and suppliers.
• Issue information and process customer orders.
• Deal with queries related to orders and costings.
• Update orders, prices, and confirmations in the system.
• Assist with month-end processes.
• Update stock levels and report figures to customers.

About You:

• Experience in developing new and existing business in a telesales environment.
• Ability to present product benefits effectively.
• Ability to multitask.
• Proficient in IT applications such as Word and Excel.