Telesales and Customer Service Advisor

LWC; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading drinks distribution company in Manchester seeks a Telesales and Customer Service Advisor. The role involves enhancing customer service, managing incoming orders, and maintaining strong client relationships. Ideal candidates should have excellent communication skills and be proficient in Microsoft Excel. The position offers a £2,000 discretionary bonus based on KPIs.

Benefits

£2,000 discretionary bonus

5-day work shift

Qualifications

• Proficient in Microsoft Excel for spreadsheets and records.
• Ability to effectively use the Trinity system.
• Strong teamwork and communication skills.
• Good product knowledge.

Responsibilities

• Ensure high standards of customer service while taking and inputting orders.
• Convert incoming calls to planned outbound calls effectively.
• Promote LWC Drinks brand products and assist with account management.
• Build relationships with weekly telesales customers.

Skills

Microsoft Excel

Teamwork

Communication skills

Relationship building

Product knowledge

Tools

Trinity system

Job description

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Telesales and Customer Service Advisor, Manchester

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Client:

LWC

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

00cceeb23a3a

Job Views:

5

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Overview

To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

Main Duties

• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• Have the ability to convert Incoming calls to Planned Out-Bound calls.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products.
• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
• To promote from our promotional brochure and up sell specific drives.
• Understanding the need to target specific Customers with products that are relevant to them.
• Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
• Plan calls and target GAP's in supply using relevant systems.

Knowledge and Experience

• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good product knowledge.

Additional Information

• You will also be eligible for a £2,000 discretionary bonus, subject to agreed KPI's.
• Your shift pattern will be 5 days over 7.

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 290525EP) in the title of your E-mail to