Telesales Advisor

Ipsum; Wakefield; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading provider in the UK's utility sector is seeking an experienced Telesales Advisor to join their Wakefield team. In this role, you will leverage your communication skills to engage potential customers, promote services, and achieve sales quotas. With a supportive environment that emphasizes career development and well-being, you'll play a critical role in delivering essential services, contributing positively to local communities.

Benefits

Career Development and Professional Qualifications

Employee Assistance Programme

Flexible Working

Life Assurance Cover

Employee Discount Scheme

Qualifications

• Previous experience in Tele Sales or Customer Service is preferred.
• 1 or 2 years in Utility / Technical Sales is advantageous.
• Full clean driving license required.

Responsibilities

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and upsell services.
• Documenting customer information and managing sales records.

Skills

Communication

Sales Ability

Relationship Building

Problem Solving

Time Management

Education

Graduate in a related field

Tools

CRM systems

Job description

Wakefield

Your New Job

We are looking for an experienced Telesales Advisor to join our team in Wakefield, ideally you will have previous Telesales experience, ideally working within the Utilities / Power sector , within Technical Telesales / or alternatively you are a Graduate looking into the Utilities / Power Sector - some of your responsibilities will include:-

• Contacting potential customers
• Presenting the business and looking for opportunities
• Focusing on customer needs to close sales
• Documenting correct data / and customer information, purchases, and reactions.
• To be successful within this role, we are looking for excellent communication skills as well as sales ability. You should be meticulous in keeping records, and able to handle all aspects of making a sale.

Principal Accountabilities:

• I nitiating sales with potential customers over the phone.
• Asking questions to engage customers and upsell Ipsum Utilities services
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting Sales quotas & Targets

About You

Desirable Qualifications [& Professional Membership(s)]:

• Previous experience in Tele Sales, Customer Service, or a related field preferred but not required.
• 1 or 2 years Utility / Technical Sales experience dealing with the industry customer base (preferable)
• Full clean driving license.

Desirable Skills & Personal Qualities :

• Proven track record of successfully meeting sales quota preferably over the phone.
• Familiarity with CRM systems and sales tracking tools is a plus.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Persuasive and confident sales approach.
• Self-motivated and goal-oriented.
• Ability to work independently and as part of a team.
• Problem solver.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Positive attitude and resilience in a sales environment.
• Preferably candidate with 1 or 2 years technical sales experience dealing with manufacturing industry customer base
  

Skills & Personal Qualities:

• Good listener.
• Time management.
• R elationship builder.
• U nderstand and identify needs.
• A daptability.
• Proactive.
• Great Communicator.
• Ability to learn.
• Customer orientated mindset.
• Natural ability to upsell and identify new / existing business opportunities

Your New Company
The UK's utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 4/7/365, making a real difference to local people and communities.

At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers.

Our Benefits
We value our people and offer a comprehensive range of employee benefits, including:

Career Development: Professional qualifications and accreditation

Health & Wellbeing Benefits:

Employee Assistance Programme with mental health support and access to counselling

Access to 24/7 virtual GP

Occupational Health support

Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):

Cycle to Work

Group Personal Pension Scheme

Option to purchase up to 5 additional days holiday per year

Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more

Social Committees: Established local social committees with a calendar of regular social events

Life Assurance Cover

Flexible Working

Long Service Awards

Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives

Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Please review our Privacy Policy Privacy Policy - Ipsum before applying to this advert to know more about how we store and manage your personal data under GDPR regulations.

Recruitment Agencies - Ipsum does not accept 3rd party candidate applications from Recruitment Agencies and as such does not recognize any speculative CVs or T&Cs that are sent to any Ipsum employee.

L2Indeed

We are looking for a well-spoken telesales representative to be responsible for soliciting sales over the telephone. The telesales representative's responsibilities include contacting potential customers, presenting the business and seek opportunity, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.