Telephony Operator

TN United Kingdom; Ballymena; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity to join a dynamic team as a Telephony Operator in Ballymena. This role involves answering incoming calls, providing expert advice, and ensuring a positive experience for all callers. You'll be responsible for maintaining records, collaborating with various departments, and delivering outstanding customer service in a fast-paced environment. With flexible working hours and generous annual leave, this position offers a great work-life balance. If you're looking to make a difference in a supportive team, this role is perfect for you.

Benefits

34 days of annual leave

12 bank holidays

Flexible working hours

Qualifications

• Minimum of 5 GCSEs graded A-C required.
• AccessNI check necessary for this role.

Responsibilities

• Answer incoming calls and provide expert advice to callers.
• Maintain records and generate reports for operational efficiency.
• Collaborate with departments for smooth service delivery.

Skills

Customer Service

Data Entry

Communication Skills

Interpersonal Skills

Multi-tasking

Education

5 GCSEs graded A-C

Job description

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Brook Street is excited to partner with our client in Ballymena to recruit an experienced Telephony Operator.

This is a fantastic opportunity to join a dynamic team

Key Responsibilities

• Answer incoming telephone calls and provide expert advice, ensuring a positive experience for all callers.
• Accurately input data, maintain comprehensive records, and generate reports to support operational efficiency.
• Collaborate various departments, facilitating smooth communication and service delivery.
• Provide timely updates and essential information to Housing Officers to assist in their roles.
• Exceptional verbal and written communication abilities, with a strong focus on interpersonal skills.
• A proven track record of delivering outstanding customer service in a fast-paced environment.
• Capable of managing multiple tasks effectively while maintaining composure under pressure.
• Strong skills in data entry and record-keeping.
• Willingness to work variable shifts, including evenings and weekends.

Educational Background:

• A minimum of 5 GCSEs graded A-C is required.
• Background Check: An AccessNI check will be necessary for this role.

Working Conditions

• Hours: 0800 - 1700, with variable shifts scheduled from Monday to Sunday. Times of work may change, must be fully flexible
• An hourly rate of £11.59, paid weekly.
• Fully office based.
• Enjoy 34 days of annual leave, including 12 bank holidays, promoting a healthy work-life balance.