Telephony Engineer

VIQU IT; Northampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT recruitment agency is seeking a skilled Telephony Engineer to migrate the contact centre from Unity to Microsoft Teams. This hands-on role requires strong expertise in Microsoft Teams Voice and telephony infrastructure, including SBCs and direct routing. The ideal candidate will have excellent troubleshooting skills and the ability to lead and mentor the team. This position offers the flexibility of remote work alongside strong collaboration with IT stakeholders.

Benefits

Referral bonus up to £1,000

Qualifications

• Proven experience migrating contact centres to Microsoft Teams.
• Strong expertise in Microsoft Teams Voice and telephony infrastructure.
• Hands-on experience with SBCs, direct routing, and call flow design.

Responsibilities

• Migration of the call/contact centre from Unity to Microsoft Teams.
• Provide hands-on technical expertise in telephony.
• Collaborate with IT teams to develop and execute a migration strategy.
• Lead workshops and training sessions.
• Ensure alignment of the telephony system with business requirements.
• Identify potential risks and troubleshoot technical issues.
• Document best practices and solutions.

Skills

Migrating contact centres to Microsoft Teams

Microsoft Teams Voice expertise

SBCs and direct routing

Troubleshooting complex telephony issues

Leadership and communication skills

Enterprise environment experience

Job description

Overview

Telephony Engineer - 3 months - Northampton/Remote

My Customer is seeking a highly skilled Telephony Engineer with strong experience with Microsoft Teams to lead and support the migration of their contact centre from Unity to Microsoft Teams.

This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders, and end-users to ensure a seamless transition.

Required Skills & Experience

• Proven experience inmigrating contact centres to Microsoft Teams.
• Strong expertise in Microsoft Teams Voice and telephony infrastructure.
• Hands-on experience with SBCs (Session Border Controllers), direct routing, and call flow design.
• Excellent troubleshooting skills and ability to resolve complex telephony issues.
• Strong leadership and communication skills - able to guide, mentor, and support the team.
• Experience working in an enterprise environment with large-scale deployments.

Key Responsibilities

• Migration of the call/contact centre from Unity to Microsoft Teams.
• Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting.
• Collaborate with IT teams, vendors, and stakeholders to develop and execute a migration strategy.
• Lead workshops and training sessions to upskill team members and end-users.
• Ensure the new telephony system aligns with business requirements and enhances customer experience.
• Identify potential risks and troubleshoot technical issues during and after migration.
• Document best practices, processes, and solutions to improve future implementations.

Apply now to speak with VIQU IT in confidence about the Telephony Engineer role. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We\'ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment