Telephony Engineer

VIQU Ltd; Northampton; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology recruitment agency is seeking a skilled Telephony Engineer to lead the migration of a contact center from Unity to Microsoft Teams. This hands-on role requires expertise in telephony infrastructure, particularly with Microsoft Teams Voice and SBCs. Candidates should excel in troubleshooting and possess strong leadership skills. This position can be based in Northampton or offer remote work options.

Benefits

Referral bonus up to £1,000

Training sessions to upskill team members

Qualifications

• Proven experience in migrating contact centres to Microsoft Teams.
• Hands-on experience with SBCs, direct routing, and call flow design.
• Experience in an enterprise environment with large-scale deployments.

Responsibilities

• Migration of the call/contact centre from Unity to Microsoft Teams.
• Provide hands-on technical expertise in telephony, including design and configuration.
• Collaborate with IT teams and stakeholders to develop and execute a migration strategy.

Skills

Microsoft Teams migration

Telephony infrastructure expertise

SBCs (Session Border Controllers)

Troubleshooting complex telephony issues

Leadership and communication skills

Job description

Overview

Telephony Engineer - 3 months - Northampton/Remote

My Customer is seeking a highly skilled Telephony Engineer with Strong experience with Microsoft Teams to lead and support the migration of their contact centre from Unity to Microsoft Teams.

This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders, and end-users to ensure a seamless transition.

Required Skills & Experience

• Proven experience in migrating contact centres to Microsoft Teams.
• Strong expertise in Microsoft Teams Voice and telephony infrastructure.
• Hands-on experience with SBCs (Session Border Controllers), direct routing, and call flow design.
• Excellent troubleshooting skills and ability to resolve complex telephony issues.
• Strong leadership and communication skills - able to guide, mentor, and support the team.
• Experience working in an enterprise environment with large-scale deployments.

Key Responsibilities

• Migration of the call/contact centre from Unity to Microsoft Teams.
• Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting.
• Collaborate with IT teams, vendors, and stakeholders to develop and execute a migration strategy.
• Lead workshops and training sessions to upskill team members and end-users.
• Ensure the new telephony system aligns with business requirements and enhances customer experience.
• Identify potential risks and troubleshoot technical issues during and after migration.
• Document best practices, processes, and solutions to improve future implementations.

Apply now to speak with VIQU IT in confidence about the Telephony Engineer role. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).