Telephony Business Development Manager

Together; Cheadle; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

26 days holiday

Birthday day off

Private medical insurance

Discretionary annual bonus

Matched pension contribution

Travel season ticket loans

Free local gym access

Company holiday homes

Job summary

Charles Street Finance, a specialist secured lender based in Cheadle, invites applications for a Telephony Business Development Manager role. You will build broker panels and drive new business for bridging finance through proactive outbound activity within a fast-paced, customer-focused team.

You will manage the sales pipeline, coordinate with underwriting and operations, and seek repeat business while enhancing win rates.

Qualifications

• Experience building broker networks and driving new business in a regulated secured lending environment.
• Proven ability to work targets in high-velocity sales settings and convert opportunities via phone and email.
• Strong negotiation, communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Oversee end-to-end sales pipeline with timely follow-up and accurate forecasting.
• Proactively engage clients, brokers and introducers via phone and email to convert opportunities and secure commitments.
• Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off.
• Collaborate with underwriting, legal, and operations to ensure a smooth journey from application to drawdown.
• Identify opportunities for repeat business and client retention.
• Contribute to sales strategy, process improvement, and training initiatives.

Skills

Broker relationships

Tele-sales

Relationship management

Pipeline management

Negotiation

Tools

CRM software

Job description

Telephony Business Development Manager - Bridging Finance

Location: Cheadle, England, gb

Company Description

Benefits of working at Charles Street

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Charles Street Finance (“CSF”) is a specialist secured lender based in Cheadle, South Manchester. Established in 1983, we’re a small team but have doubled the size of the loan book over 2 years such that we are seeking to grow and enhance the existing personnel in key areas to further facilitate our ambitions.

We are all about a common-sense proposition built around attention to detail and speed of response whilst always putting the customer at the heart of everything we do.

A can-do approach fuels our speed of response from enquiry through to payment. Honesty and integrity are fundamental principles across the customer journey and the many long-standing relationships we have cultivated are testament to our service levels and reliability.

Job Description

As a Telephony Business Development Manager, you will develop and manage strong relationships with brokers and introducers to generate new business opportunities through proactive outbound activity and an established professional network. This role will allow you to build your own broker panel and play a key role in driving new business for Charles Street.

As a Telephony Business Development Manager, we are looking for someone to:

• Oversee the end-to-end sales pipeline, ensuring timely follow-up, accurate forecasting, and efficient progression of deals
• Proactively engage with clients, brokers, and introducers via phone and email to convert opportunities, issue terms, and secure commitments
• Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off
• Work closely with underwriting, legal, and operations teams to ensure a smooth client journey from application to drawdown
• Identifying opportunities for repeat business and client retention
• Contribute to sales strategy, process improvement, and training initiatives to enhance team effectiveness

Qualifications

Essential

• Business Development experience within Bridging Finance for a Specialist / Property Lender
• Strong track record in target-driven environments with experience in internal sales or tele-sales
• Proven ability to develop Broker relationships and generate new business
• Ability to multi-task to ensure SLAs are met
• Confidence to pursue leads and use sales techniques to overcome objectionsExcellent communication, negotiation, and interpersonal skills
• Self-starter with strong organisational skills and attention to detail

Desirable

• Existing Broker or Introducer network

Additional Information

Charles Street embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.