Telephonist | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in the UK is seeking a skilled individual for communication tasks in Shrewsbury. Responsibilities include operating emergency call systems and assisting staff with inquiries. The ideal candidate will be calm under pressure, enjoy challenges, and be flexible. Comprehensive training is provided.

Qualifications

• Skilled multitasker who can remain calm under pressure.
• Knowledgeable about emergency protocols and systems.
• Flexible and able to handle challenges.

Responsibilities

• Operate Net call and bleep systems without supervision.
• Assist with telephone enquiries from the public and healthcare professionals.
• Monitor audible alarms and inform appropriate staff.

Job description

Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.

Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.




General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.

To operate a Net call telephone system without supervision.

To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.

To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.

General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.

To take part in a rota system, covering 24-hours, 7 days per week.

To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.

To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.



We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.

Full training will be given.

Our Trust Values are at the Heart of What We Do
• Partnering - working effectively together with patients, families, colleagues, the local health and care system, universities and other stakeholders and through our improvement alliance.
• Ambitious - setting and achieving high standards for ourselves personally and for the care we deliver, both today and in the future. Embracing innovation to continuously improve the quality and sustainability of our services.
• Caring - showing compassion, respect and empathy for our patients, families and each other, caring about the difference we make for our community.
• Trusted- open, transparent and reliable, continuously learning, doing our best to consistently deliver excellent care for our communities.



For full duties and responsibilities please refer to the attached document entitled Job Description.


This advert closes on Friday 8 Aug 2025