Telephonist/Receptionist

NHS; Stoke-on-Trent; On-site; GBP 24,000 - 25,000; Part time

Job summary

A regional healthcare organization is seeking a part-time Telephonist/Receptionist to provide essential support at Harplands Hospital. The role includes operating a switchboard, receiving visitors, and handling emergency calls while ensuring confidentiality. The ideal candidate will have excellent communication skills and experience in a busy office environment. This position offers a salary of £24,465 per annum pro rata.

Benefits

Wellness opportunities including flexible working

Commitment to a diverse and inclusive workforce

Qualifications

• Experience in working within a busy office environment is essential.

Responsibilities

• Provide a comprehensive Receptionist/Telephonist service.
• Greet and receive visitors, patients, and staff.
• Operate a computerised switchboard and maintain records.
• Handle emergency alarm procedures as needed.

Skills

Excellent communication skills

Ability to work under pressure

Organizational skills

Computerized switchboard operation

Flexibility

Job description

North Staffordshire Combined Healthcare Trust is recruiting for a Telephonist/Receptionist at Harplands Hospital. The closing date is 23 September 2025. The post is part time, 24 hours per week, band 2 £24,465 per annum pro rata. The vacancy is open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

Main duties

• To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.
• To operate a computerised switchboard.
• To greet and receive visitors, patients and staff to the Hospital.
• To operate and activate the internal bleep system.
• Follow procedures in response to emergency alarms, including Medical Emergencies, Pin point, Fire and Security and out of hours estates maintenance calls.
• To answer routine queries from colleagues, services users, carers, general public and other external organisations.
• To maintain and update on-call rotas and the bleep system.
• To make decisions, which may require consideration of a range of options, such as ability to make judgements on how to deal with enquiries.
• To be responsible for data entry, text processing or storage of data compiled by others.
• Booking of taxis.
• Provide a postal service. Franking of external mail and sorting incoming post.
• The use of VDU equipment for a substantial proportion of time, and it does require keyboard skills.
• Provide advice, or demonstrate own activities or workplace routines to new or less experienced employees in own work area.
• Provide cover for annual leave and absences within the team on a 24 hour rotational basis including all bank holidays.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world\'s first \'carbon net zero\' national health system by 2045 (Greener NHS). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Job responsibilities

• You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.
• You must have a calm disposition, be well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
• Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.
• You will be expected to provide cover for other staff for annual leave and other absences.

Person Specification

• Experience of working within a busy office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

North Staffordshire Combined Healthcare Trust