Telephonist - Part Time

JCT600 Ltd; Leeds; On-site; GBP 11,000 - 16,000; Part time

Job summary

Join JCT600 as a part-time Telephonist at Porsche Leeds, where you'll manage telephone calls and provide an exceptional service to visitors. This role requires excellent communication skills, a friendly telephone manner, and a proactive approach to customer service. Enjoy a supportive work environment with opportunities for development and flexible working policies.

Benefits

Life assurance plan and company pension

26 days annual leave, increasing with service

Flexible working policies

Paid maternity and paternity leave

Training and leadership development programs

Colleague referral scheme worth up to £1000

Preferential Service Rates for family and friends

Long service rewards and loyalty incentives

Qualifications

• Excellent communication skills to interact clearly with customers.
• Ability to build rapport and inspire confidence quickly.
• Impeccable personal presentation and customer-centric mindset.

Responsibilities

• Handle incoming calls connecting callers to relevant departments.
• Welcome visitors and ensure high levels of customer service.
• Record messages using email and database systems accurately.

Skills

Communication skills

Telephone manner

Personal presentation

Customer-centric approach

Professional attitude

Job description

Telephonist - Part Time 25 Hours

Job Summary
As a Telephonist working at Porsche Leeds, you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors, ensuring they are well attended to at the Dealership and assisting them where appropriate.

You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy!

Key Responsibilities Will Include

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Answering telephone calls promptly and in accordance with Company and Brand standards.
• Providing a professional and courteous welcome to all visitors.
• Using email and database systems to record and distribute messages accurately and promptly.
• Caring for and providing refreshments to customers and visitors waiting for assistance, helping to maximize their comfort.
• Monitoring and analyzing switchboard and outgoing calls to provide detailed enquiry level information.

Qualifications

• Excellent communication skills, able to communicate clearly with customers, the public, and team members.
• Excellent telephone manner with the ability to quickly build rapport and inspire confidence.
• Impeccable personal presentation.
• A customer-centric approach, always striving to exceed customer expectations.
• A passionate, enthusiastic, proactive, and professional attitude.

Why join JCT600 and what is in it for you?
We offer:

• Market-aligned salary.
• Life assurance plan and company pension (terms apply).
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022), plus bank holidays.
• Flexible working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• Training and leadership development programs.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (including family and friends).
• Long service rewards and loyalty incentives.

Our Ambition
Read more about our Employee Benefits - JCT600

At JCT600, we aim to be the best every day, focusing on delivering excellent customer and colleague experiences. With over 75 years of experience, we are committed to supporting your career growth and success. We value trust, diversity, and individual voices, making JCT600 a welcoming and inclusive environment.

Join us and become part of the JCT600 family, where you're always a valued member, not just a number.

JCT600 provides equal opportunity to all candidates and employees. We are committed to supporting diversity and inclusion, and all qualified candidates will receive consideration regardless of gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.