Telephonist & Out of Hours Receptionist

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Norwich is looking for a skilled receptionist to join their busy switchboard team. The role includes providing telephone operator services, managing enquiries, directing visitors, and handling communication equipment. The position requires flexibility to work out of hours, including nights and weekends, ensuring a professional service for the Trust.

Qualifications

• Experience in dealing with enquiries and reception duties.
• Ability to work out of hours, including nights and weekends.
• Knowledge of emergency procedures.

Responsibilities

• Provide telephone operator services for all networked premises.
• Operate emergency systems and pager systems.
• Deal with enquiries and direct visitors to wards and departments.
• Monitor key record sheets and issue communication equipment.
• Sort incoming mail for distribution.

Job description

Overview

An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT. Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Replacing batteries to pagers as required. Compiling the daily doctors and consultants on call documentation for the Trust and switchboard. The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.

Responsibilities

• To provide telephone operator services for all networked premises throughout the Trust
• To operate emergency systems and pager systems
• Responding to and following all policies and procedures in the event of an emergency i.e. Fire
• Responding to all alarm systems and carrying out procedures as appropriate to the alarms
• Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Replacing batteries to pagers as required. Compiling the daily doctors and consultants on call documentation for the Trust and switchboard.
• Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution
• Frank outgoing mail to include weighing parcels ready for collection by Royal Mail