Telephonist / Healthcare Navigator/ Administrator

NHS; Paignton; On-site; GBP 24,000; Full time

Job summary

A leading healthcare provider is seeking a Healthcare Navigator/Telephonist/Administrator to deliver high-quality care and support for patients. The role involves managing patient interactions, ensuring effective communication, and supporting a dynamic team in a busy practice environment. This position offers an opportunity to contribute to patient care in a well-established practice serving nearly 16,000 patients.

Qualifications

• Essential: Computer literate, good numeracy and literacy skills.
• Experience in a customer-facing environment, understanding of confidentiality.

Responsibilities

• Follow practice protocols regarding appointments and patient contact.
• Ensure high level of customer service and sensitivity in patient interactions.
• Answer telephones and manage appointments.

Skills

Computer literate

Good numeracy skills

Good literacy skills

Experience in a customer-facing environment

Understanding of confidentiality

Job description

Job summary

IMPORTANT INFORMATION: This advert is placed on behalf of one of our health service providers. Your application form will be forwarded to the organisation, and any future correspondence will be made by the employing organisation.

We are looking for a Healthcare Navigator/Telephonist/Administrator with a caring nature and a proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for someone with good communication skills and a commitment to working as part of a strong and effective team.

Please note that Corner Place Surgery does not operate an Agenda for Change pay scheme.

Interviews will be held on Wednesday 11th & Thursday 12th June

Main duties of the job

1. Follow practice protocols regarding appointments, telephone contact, messages, requests for home visits, repeat prescriptions, and all other patient contact.
2. Ensure all patient contact is conducted sensitively with a high level of customer service, considering that patients, relatives, and carers may be distressed.
3. Answer telephones promptly, politely, and within practice protocols.
4. Make, change, and delete appointments as appropriate, considering the needs of the clinical team.
5. Direct patients appropriately within the surgery and monitor clinic delays to inform patients.
6. Inform patients of payments for non-NHS services and record such payments accurately.
7. Perform photocopying as necessary.
8. Register patients accurately, including all paperwork and computer records for new babies, fully registered patients, and temporary residents.
9. Handle prescription requests following practice protocol.
10. Take responsibility for messages received, ensuring they are appropriate, accurate, and passed to the right person or dealt with directly.

About us

This is an exciting opportunity to join a dynamic, forward-thinking practice. Corner Place Surgery is a well-established practice serving just under 16,000 patients in Paignton. We pride ourselves on delivering high-quality care while maintaining sustainable working conditions. Our team is friendly, hardworking, and innovative, including 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic, a trained nursing team, and a supportive administration team.

Details

Date posted: 21 May 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £23,809 per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 388-CP-0425-ROSE

Job location: Corner Place Surgery, 46A Dartmouth Rd, Paignton, TQ4 5AH

Job description and responsibilities

Full vacancy details are available in the attached Job Description/Person Specification. Please review your suitability based on the role requirements or person specification.

Person Specification: Knowledge, Skills, and Qualifications

• Essential: Computer literate
• Knowledge of manual and electronic filing and data recording
• Good numeracy and literacy skills
• Experience in a customer-facing environment
• Understanding of confidentiality

• Desirable: Knowledge of IT and data management systems
• Understanding of patient information accuracy and recording
• Medical terminology (desirable)

Other requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.

Applications from those requiring Skilled Worker sponsorship are welcome. For details, visit the UK Visas and Immigration website. From 6 April 2017, applicants must also present a criminal record certificate from each country of residence for 12 months or more in the past 10 years, including adult dependants. Guidance is available here.

Employer details

Torbay and South Devon NHS Foundation Trust

Address: Corner Place Surgery, 46A Dartmouth Rd, Paignton, TQ4 5AH

Website: https://www.torbayandsouthdevon.nhs.uk