Telephonist

The Methodist Church in Britain; Truro; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal Cornwall Hospitals Trust is seeking a Telephonist to manage all incoming calls, route them correctly, and support emergency procedures on site.

This role involves acting as the emergency contact point for cardiac, fire and major incidents, keeping records, and maintaining up-to-date on-call information in line with information governance.

Experience in NHS facilities or private sector call handling is preferred; GCSEs in English and Maths are required, with further qualifications welcomed.

Qualifications

• GCSE English and Maths at grade 9 to 4 (A* to C) or equivalent.
• NHS and/or private sector experience in facilities and/or contracts.

Responsibilities

• Answer and route all incoming internal and external calls to the correct extension, politely and efficiently.
• Act as the emergency contact point for cardiac, fire and other emergencies, and activate routine emergency tests and procedures.
• Carry out emergency procedures for cardiac arrest, fire and major incidents, keeping records to standing instructions.
• Keep information current, including telephone numbers, on-call lists, daily on-call sheets, new positions and message books.
• Report faults that may affect the running of the department to the Team Leader.
• Handle and store data in full compliance with information governance principles.
• Manage the allocation and return of keys in and out of the department.
• Attend mandatory training and complete emergency refresher and online switchboard training.

Skills

Data handling

Emergency procedures

Education

GCSE English and Maths (9–4)

NVQ Level 2 or equivalent

Job description

This telephonist post at Royal Cornwall Hospitals Trust covers all incoming calls, internal and external, routed to the correct extension. The role also acts as the emergency contact point for cardiac, fire and other incidents, carrying out the set procedures and keeping records. What sets it apart is the emergency work alongside switchboard duties, with key control and data handling added. Fit turns on GCSE English and Maths and NHS or private sector facilities experience.

What the job involves

• Answer and route all incoming internal and external calls to the correct extension, politely and efficiently
• Act as the emergency contact point for cardiac, fire and other emergencies, and activate routine emergency tests and procedures
• Carry out emergency procedures for cardiac arrest, fire and major incidents, keeping records to standing instructions
• Keep information current, including telephone numbers, on-call lists, daily on-call sheets, new positions and message books
• Report faults that may affect the running of the department to the Team Leader
• Handle and store data in full compliance with information governance principles
• Manage the allocation and return of keys in and out of the department
• Attend mandatory training and complete emergency refresher and online switchboard training

Qualifications

• GCSE English and Maths at grade 9 to 4 (A* to C) or equivalent

Experience

• NHS and/or private sector experience in facilities and/or contracts

Checks & eligibility

• Identity checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessment
• Criminal record check
• Right to work check

Nice to have

• 5 GCSEs at grade C or above, including Maths and English, or equivalent
• Relevant NVQ Level 2 or equivalent
• Telephonist or call centre/helpdesk experience in a related field