Telephone Support Volunteer - St Helens & Knowsley

Alzheimer's Society; Liverpool City Region; Remote; GBP 10,000 - 40,000; Full time

Job description

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

Our Community Dementia Advisers across Knowsley and St Helens are looking for a Telephone Support Volunteer to offer people living with dementia and their carers Keep in Touch calls. This is a telephone based role and can be completed from home, but it is beneficial for you to be based within the Knowsley/St Helens area, as you will be signposting people to other local services and groups in the community.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact [e-mail].

Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

1. You want to enable people using our service access the right support.
2. You have good verbal communication and listening skills, particularly on the telephone.
3. You are perceptive and able to demonstrate empathy with others.
4. You are flexible, willing to learn and enjoy being part of a team.
5. You are over the age of 18.

If you find completing online applications difficult, please don't let this stop you from applying. Please call or email us and we can support you with the application process. You can contact the Volunteering Support Team by emailing [e-mail] or call on 0300 222 5706.