Telephone Support Adviser

Adecco; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency in Bristol is seeking a customer service representative for an office-based role, Monday to Friday. The ideal candidate should have a customer service background with an interest in engineering or design, and should be looking for long-term progression. Responsibilities include handling queries via various channels and ensuring resolution of cases. Training and career advancement opportunities are provided.

Qualifications

• Customer service focused background with an interest in engineering or design.

Responsibilities

• Handle incoming queries via phone calls, emails, portal, and live chats.
• Respond to queries within agreed target time and meet personal targets.
• Diagnose, log, action and follow through to resolution of cases.
• Ensure outstanding cases are managed in line with agreed demarcations.

Job description

Overview

Role: Office based Monday to Friday, 37.5 hours per week.

Responsibilities

• Handle incoming queries by receiving phone calls, emails, portal, and live chats.
• Respond to these within the agreed target time and meet any agreed personal targets.
• Diagnose, log, action and follow through to resolution of cases, including escalations, whilst keeping the customer informed of progress.
• Ensure cases are kept up to date and outstanding cases are managed in line with agreed demarcations.

The Person

Customer service focused background with an interest in engineering or design.

Looking for a long term career based role.

Lots of training and future career progression for them to soak up.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.