Telephone Receptionist

2M Employment Solutions Limited; Wilmslow; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading HR service provider as a Telephone Receptionist in a vibrant client support team. You'll be the friendly voice handling numerous client calls and ensuring excellent communication experiences. This role requires a cool-headed, communicative individual ready to make each interaction supportive and efficient.

Benefits

25 Days of Holiday + 8 Bank Holidays

Birthday Day Off

Extra Holiday for Newlyweds

Family Perks for Expectant Parents

Healthcare Cash Plan

Qualifications

• Confident and vibrant personality, able to thrive under pressure.
• Strong ability to ask the right questions and gather key information.
• Excellent communication skills for effective client interactions.

Responsibilities

• Handle 400 to 600 calls daily, ensuring a smooth experience for clients.
• Log client details accurately and transfer callers to the correct department.
• Collaborate well and maintain a positive attitude throughout client interactions.

Skills

Communication

Customer Support

Problem Solving

Job description

Telephone Receptionist
Location: Hybrid - 1 day a week in the Wilmslow Office

We're Citation - one of the UK's leading names in HR, Employment Law, Health & Safety, and all things compliance. We're not your typical service provider. What sets us apart? Our people. They bring not just expertise, but personality, passion, and a genuine love for what they do.

The Role
We're on the lookout for a vibrant and confident individual to join our brilliant Client Support team. In this role, you'll be at the heart of delivering an outstanding experience to our clients - making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.

It's a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts. That means we need someone who's not only a fantastic communicator but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after.

Responsibilities include:

• Speaking to a wide range of people - from junior team members to senior decision-makers - all over the phone.
• Handling back-to-back calls with confidence, clarity, and a genuine passion for helping people.
• Asking the right questions to gather key information quickly and accurately.
• Logging client details with care and precision, making sure nothing gets missed.
• Transferring callers to the correct department swiftly and smoothly - making their experience seamless from the very first “hello”.

We're open to all backgrounds. What matters most is your ability to work at pace, ask the right questions, dig a little deeper when needed, collaborate well, and bring lots of positivity.

Here's a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + 8 Bank holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off.
• Post-Wedding Bliss: Newlyweds, we've got something special for you! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: Expectant parents receive vouchers and special perks to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. We offer private healthcare to ensure your peace of mind and keep you feeling your best.

Hit Apply now to forward your CV.