Telephone Market Researcher Headquarters

NFUonline; Stoneleigh; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance starting at

Company funded health Cashplan

Enhanced maternity and parental leave

Pension and Life assurance

Interest-free loans

Employee Assistance program

Discounts on vehicles and holidays

On-site restaurant and free parking

Office environment with parking

Job summary

The NFU is seeking a focused, friendly telecaller to contact its members and collect accurate data to support business decisions. You will engage with members through professional phone conversations, ensuring data quality and confidentiality throughout the process.

This role emphasizes high customer service standards, attention to detail, and good IT literacy as you contribute to informed, data-driven outcomes for the organisation.

Qualifications

• Confident, friendly telephone manner.
• Strong customer service skills.
• Attention to detail, good IT ability, and confidentiality.

Responsibilities

• Telephoning NFU members to gather accurate, high-quality data to support decision making across the business.
• Handle data ethically and confidentially while delivering a professional caller experience.

Job description

Purpose of the role & how you will contribute:

You’ll help the NFU by telephoning its members to gather accurate, high-quality data that will help support decision making across the business.

What you’ll bring:

You’ll bring a confident, friendly telephone manner, strong customer service skills, excellent attention to detail, good IT ability and a professional approach to handling data accurately, ethically and confidentially.

Why choose us?

Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:

• Generous holiday allowance (starting at 25 days a year pro rata + Bank Holidays, rising to 30 days pro rata with length of service), plus 1 annual Christmas company day
• Option to buy and sell up to 5 days annual leave
• Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc
• Enhanced maternity, paternity and shared parental leave
• Performance-related pay
• Competitive Pension and Life assurance (4 x Salary)
• Access to interest-free loans for cars, bikes, season tickets and driving lessons
• Employee Assistance program to help you deal with life’s challenges
• Discounts on a range of new vehicles, holiday rentals, wellbeing and lifestyle and many more
• Attractive, modern office, with on-site restaurant and free parking

Who we are

Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales.

This role sits within the biggest department in the NFU. There are a plethora of roles that cover multiple disciplines Including sales, customer service, legal advice, administration and so much more.

With other half of the roles being on the front line, delivering the best experience possible, is our highest priority, whether that’s creating the right first Impression for visitors, making outbound calls, to seek members views, or helping to answer member queries from the c.50k calls we receive each year.

The remaining roles have a commercial focus to generate Income for the organisation. This Is achieved through selling membership, developing partnerships with discount providers that also supplement the membership offering, delivering paid for services to both members and non-members and selling advertising space in our publications an on our websites.

We’re committed to recruiting a diverse and highly talented workforce. We’ll support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options.

Hours

35 hours per week

26-08-2026