Telephone Market Researcher

Storm Recruitment (Swindon) Ltd; Royal Wootton Bassett; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Telephone Market Researcher in Royal Wootton Bassett. The role involves conducting customer satisfaction surveys, engaging with clients, and entering feedback into the database. Full training will be provided, and no prior experience is needed. Candidates should possess strong communication skills and a passion for customer service in a full-time, temporary contract role.

Qualifications

• Self-motivated and able to work independently.
• Excellent spelling, grammar, and writing skills.
• Able to pursue conversations with various customers.

Responsibilities

• Conduct customer satisfaction surveys over the telephone.
• Engage customers to understand their buying experience.
• Enter customer feedback into the company database.

Skills

Customer relations skills

Excellent communication skills

Attention to detail

Education

English & Maths GCSE level 4-9 / A*-C or equivalent

Job description

Telephone Market Researcher

Location: Royal Wootton Basset

Salary: £12.60p/hour

Term: 3 month contract

37.5 Hours Per Week

Telephone Market Research Interviewers will be making outbound calls, conducting customer satisfaction surveys on behalf of our clients. We predominately work with UK-based house builders and housing associations speaking to their customers after they have moved into a new-build home. Full training will be provided, no previous call centre or research experience is required. THIS IS NOT COLD CALLING; customers will be expecting to complete our surveys.

You will have excellent telephone and customer relations skills and be able to hold conversations with a variety of different customers.

We are offering temporary contracts working full time (37.5 hours per week) with the possibility of extension pending data from other clients.

Job Responsibilities

The successful candidates will be outgoing, confident individuals who are passionate about customer service.

They will have excellent spelling, grammar and typing skills. Key responsibilities may include, but are not limited to:

• Completing customer satisfaction surveys over the telephone to capture the “voice of the customer”
• Work independently and as a team to meet deadlines and targets
• Entering customer feedback in real-time into the company database
• Engaging with customers to extrapolate how they felt about their buying experience
• Engaging with housing association tenants on behalf of the regulator of social housing and their housing provider.

Qualifications

• English & Maths GCSE level 4-9 / A*-C or equivalent
• Excellent spelling and grammar while taking accurate notes
• Excellent use of written and spoken English
• Self-motivated
• Excellent listening and communication skills with an attention to detail
• Able to work independently and as part of a team