Telephone Customer Service - Mercedes-Benz of Dartford

Hedin Automotive London Ltd; Dartford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Mercedes-Benz of Dartford is seeking a Telephone Customer Service Representative to provide exceptional service to customers over the phone. This full-time role includes answering calls, addressing inquiries, and representing the luxury automotive brand with professionalism and empathy. Ideal candidates will have strong communication skills and a passion for customer engagement, supported by comprehensive training and a package of attractive benefits.

Benefits

Competitive salary and benefits package

Company pension scheme

25 days annual leave plus bank holidays

Comprehensive induction and ongoing training

Opportunities for internal progression

Employee Assistance Programme

Exclusive staff discounts on Mercedes-Benz vehicles

Qualifications

• Experience in a contact centre or retail environment is ideal.
• Previous experience in automotive/customer service sectors is desirable.

Responsibilities

• Answer inbound calls promptly, delivering professional support.
• Resolve customer questions efficiently and escalate complex issues.
• Record and update customer data accurately.

Skills

Outstanding verbal communication skills

Proven customer service abilities

Excellent telephone manner

Confident IT skills

Organisational skills

Attention to detail

Team player

Resilient and adaptable attitude

Tools

CRM software

Microsoft Office applications

Job description

Job Description

Mercedes-Benz of Dartford is seeking a proactive, personable, and highly organised individual to join our team as a Telephone Customer Service Representative. This is a full-time, permanent opportunity for candidates who are passionate about delivering exceptional service over the phone, supporting a world-leading automotive brand known for luxury, innovation, and customer care. If you have excellent communication skills, attention to detail, and a customer-first mindset, we want to hear from you.

Deliver Exceptional Customer Service by Telephone at Mercedes-Benz of Dartford

As a Telephone Customer Service Representative, you will provide a professional and friendly experience to all callers, assisting with a wide range of enquiries related to sales, aftersales, and general support. You will be the first point of contact for many customers, representing the Mercedes-Benz brand with warmth, efficiency, and accuracy.

Key Skills & Qualities for Telephone Customer Service in Automotive

• Outstanding verbal communication skills, with the ability to listen actively and respond clearly to all customer queries.
• Proven customer service abilities, ideally in a contact centre or retail environment.
• Excellent telephone manner, approaching all interactions with patience, professionalism, and empathy.
• Confident IT skills, including familiarity with telephone systems, CRM software, and Microsoft Office applications.
• Organisational skills and the ability to multitask effectively, prioritising calls and following up as needed.
• Attention to detail, ensuring all messages and customer records are accurate and up-to-date.
• Team player, contributing to a positive and inclusive workplace environment.
• Previous experience in the automotive or customer service sectors is desirable, but not essential as full training will be provided.

Primary Responsibilities in a Telephone Customer Service Role

• Answer inbound calls promptly, delivering professional support and guidance to customers on a range of queries.
• Resolve customer questions efficiently and escalate complex issues to the relevant department or manager.
• Record and update customer data accurately within our dealership management systems.
• Support dealership colleagues in managing high call volumes at busy times while upholding excellent service standards.

Why You’ll Succeed as a Telephone Customer Service Representative at Mercedes-Benz of Dartford

• Genuine passion for helping people and exceeding customer expectations.
• Resilient and adaptable attitude, with the capability to handle multiple calls and priorities under pressure.
• Commitment to delivering consistent, high-quality service that aligns with the Mercedes-Benz brand.
• Eager to learn about Mercedes-Benz products, dealership systems, and customer care processes.
• Strong sense of personal responsibility, reliability, and enthusiasm for continuous improvement at work.

Benefits of Joining Mercedes-Benz of Dartford in a Customer Service Telephone Role

• Competitive salary and company benefits package.
• Company pension scheme, life assurance, and 25 days annual leave plus bank holidays.
• Comprehensive induction and ongoing Mercedes-Benz training to enhance your skills and knowledge.
• Opportunities for internal progression within Hedin Automotive and the Mercedes-Benz network.
• Employee Assistance Programme and dedicated support for your wellbeing.
• An inclusive, diverse, and supportive working environment.
• Exclusive staff discounts on Mercedes-Benz vehicles, maintenance, and services.

How to Apply: Join our Telephone Customer Service Team at Mercedes-Benz of Dartford

If you are ready to deliver outstanding service to our valued customers and build your career in the luxury automotive sector, we encourage you to apply today.

Hedin Automotive is an equal opportunity employer. We welcome applications from individuals of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including the right to work in the UK, satisfactory references, and a criminal record check. Learn more about our company and values at https://www.hedinautomotive.co.uk/.