Telephone Consumer Energy Debt Caseworker

We Manage Jobs(WMJobs); Cannock; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading charity is looking for a passionate individual to join their Consumer Energy Debt Advice (CEDA) service, helping clients dealing with energy debt. This hybrid role involves offering support via telephone, with the opportunity to make a significant difference in people's lives through effective debt solutions. Successful candidates will possess strong interpersonal and organizational skills and the desire to support vulnerable individuals. Join a rewarding workplace that values its employees and offers continuous learning opportunities.

Benefits

Hybrid working arrangements

Generous leave entitlement including bank holidays

Free parking at some offices

Enrollment in a workplace pension scheme

Learning and development opportunities

Qualifications

• Strong team player with a passion for helping clients in need.
• Ability to engage with vulnerable clients effectively.
• Good numeracy skills for compiling financial statements.

Responsibilities

• Providing telephone debt advice and taking on casework.
• Engaging with clients to empower them with advice.
• Negotiating with creditors to improve clients' financial situations.

Skills

Interpersonal skills

Organizational skills

Communication skills

Numeracy skills

Job description

Location

A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffs.

The Role

This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be giving telephone debt advice and taking on casework.

You’ll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You’ll be passionate about putting our aims and principles into practice.

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details and to request a Job Pack please email [e-mail]

Send your CV and covering letter to [e-mail]

Closing date: 12 noon 31st July 2025

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.