Telephone Collector

Bristow and Sutor Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise spécialisée dans la collecte de créances recherche un Collecteur de Dettes pour rejoindre son équipe à Manchester. Le candidat retenu sera chargé de contacter des débiteurs en souffrance, de négocier des paiements et de respecter les réglementations en matière de collecte. Un excellent sens de la communication, des compétences en négociation et une attitude axée sur le client sont essentiels. Des incitations et une formation continue sont offertes.

Benefits

Assurance santé

Pension

Congés payés

Opportunités de développement professionnel

Plan d'assurance vie

Qualifications

• Précédente expérience en recouvrement de créances ou service client.
• Compétence en communication écrite et verbale.
• Connaissance des systèmes CRM et de la suite Microsoft Office.

Responsibilities

• Contacter les débiteurs par téléphone et par e-mail.
• Négocier des plans de paiement pour récupérer les créances.
• Documenter toutes les interactions dans le système CRM.

Skills

Communication

Négociation

Résolution de problèmes

Job description

As an Outbound Debt Collector specializing in private parking debt, you will be responsible for contacting individuals with outstanding parking changes and fees, negotiating payment terms, and securing payment. You will work to recover debts on behalf of private parking companies, utilising a customer-focused approach to resolve payment issues while adhering to company policies.

Key Responsibilities:

• Contact Debtors:
• Make outbound calls to individuals with outstanding private parking debt.
• Use various communication channels, including phone, email, and SMS, to reach debtors.
• Negotiate Payments:
• Engage with debtors to discuss their outstanding debt.
• Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
• Maintain a professional and empathetic approach during all interactions.
• Documentation and Reporting:
• Accurately record all interactions, payment agreements, and relevant debtor information in the company’s CRM system.
• Compliance and Legal:
• Ensure all collection activities comply with relevant laws and regulations, including data protection and consumer rights legislation.
• Stay updated on industry best practices affecting debt collection.
• Customer Service:
• Provide clear and accurate information to debtors regarding their accounts and the consequences of non-payment.
• Handle disputes or complaints in a professional manner, escalating complex issues to the Collections Manager as necessary.
• Performance Targets:
• Meet or exceed monthly and quarterly collection targets set by the Collections Manager.
• Continuously strive to improve collection rates and reduce break rates.

• Experience:
• Previous experience in debt collection, customer service, or a related field.
• Experience with private parking debt collections is highly desirable.
• Skills Required for this Role:
• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving abilities.
• Ability to handle difficult conversations with tact and professionalism.
• Experience in an Outbound Team
• Proficient in the use of CRM systems and Microsoft Office Suite.
• Personal Attributes:
• Self-motivated with a results-oriented mindset.
• High level of integrity and ethical behaviour.
• Ability to work under pressure and manage multiple tasks effectively.

Working Conditions:

• Primarily office-based with potential remote work options.
• Standard working hours with some flexibility required to accommodate peak collection periods.
• May involve occasional evening or weekend shifts, depending on debtor availability.

Salary and Benefits:

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package including health insurance, pension, and paid time off.
• Ongoing training and professional development opportunities.
• Company Life Assurance Plan

Bristow and Sutor are an equal opportunity employer committed to fostering an inclusive and diverse work environment. We encourage all qualified individuals to apply, regardless of race, religion, gender, sexual orientation, age, disability, or veteran status.

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