Telephone Collections Agent

Concept Recruitment Group; Lower Hopton; Hybrid; GBP 26,000 - 40,000; Full time

Job summary

A leading recruitment firm is seeking experienced Telephone Collections Agents for permanent positions in Sheffield. The role involves making and receiving calls to arrange payment of debts within a friendly office environment. Applicants should possess previous call center experience with strong communication skills and the ability to handle sensitive conversations.

Benefits

Company pension

Free onsite parking

Discount and Christmas saving schemes

Attractive bonus and performance rewards

Qualifications

• Previous call centre experience preferred.
• Experience in collections or credit control helpful.
• Ability to work to targets and communicate clearly.

Responsibilities

• Handling difficult conversations sensitively over the phone.
• Entering accurate records of conversations onto a customer database.
• Following processes regarding debt collection.

Skills

Critical thinking

Clear communication

Comfortable working to targets

Job description

Social network you want to login/join with:

We are recruiting experienced Telephone Collections Agents for our client based in Sheffield S3.

These are permanent positions working 37.5 hours over 5 days between the hours of 8am and 8pm Monday to Friday and to include Saturdays.

Salary £26,000 plus bonus with a realistic OTE of up to £40,000.

Working within a friendly and modern office just outside the city centre, you will be making and receiving calls with customers to arrange payment of outstanding debts.

The role will involve-

• Handling difficult conversations in a sensitive and professional manner over the telephone
• Entering accurate records of conversations and agreements onto a customer database
• Following processed and guidelines regarding debt collection
• Working in an open plan, contact centre environment
• Accurately entering payment details correctly first time

Requirements for the role

• Previous call centre and preferably collections or credit control experience is helpful.
• Being comfortable working to targets- earnings increase based on achievements.
• Clear and confident communications skills both in writing and over the telephone as well as being happy making telephone calls to customers.
• Critical thinking skills and being able to ask the right questions.
• Free onsite parking
• Hybrid working- Subject to successful training period and reaching the required standard.
• Casual smart dress code
• Company pension
• Discount and Christmas saving schemes.
• Attractive bonus, incentives, and performance rewards

Successful applicants will be required to complete CCJ/DBS and other background checks prior to commencing.