Telephone Collection Advisors

Blue Arrow; Sheffield; On-site; GBP 22,000 - 26,000; Full time

Job summary

Blue Arrow is seeking 10 Telephone Collection Advisors for a Collections Agency in Sheffield. This full-time, permanent role involves making calls to recover debts, maintaining records, and achieving performance targets, all in a supportive, team-oriented environment.

Benefits

Company pension

Colleague discount scheme

Free on-site parking

Hybrid working (subject to standards)

Attractive bonuses and incentives

Qualifications

• Previous experience in a call center or credit control.
• Confident communication over the phone and data entry.
• Ability to work to targets.

Responsibilities

• Make and receive calls to recover outstanding debts.
• Handle sensitive conversations professionally.
• Enter accurate records of conversations and payments.

Skills

Clear communication skills

Problem solving

Strong IT skills

Job description

Blue Arrow Derby are proud to be working in partnership with Collections Agency in the Sheffield and they are looking to recruit a 10 Telephone Collection Advisors to join their team on a full time, permanent basis.

Hours: Rota Basis between the hours of 8am - 8pm (Monday-Saturday)

Salary: Up to £26,000 DOE - With a monthly bonus based on performance this could take your salary over £30,000 a year.

The Job:
* You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
* Handling difficult conversations in a sensitive and professional manner with customers over the telephone
* Entering accurate records of conversations and payment agreements into a customer database
* Following processes and guidelines regarding debt collection
* Working in an open plan, contact centre environment - achieving personal and team targets
* Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around


Previous Experience and Requirements:

* Previous experience working in a call centre or credit control type role is important
* Clear and confident communications skills - both writing/data entry and over the telephone
* Being comfortable working to targets - earning more money based on your achievements
* Strong IT skills - we use different technologies and systems and need you to pick these up quickly
* Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
* Problem solving abilities - able to ask the right questions to get the information you need

Benefits
* Welcoming working environment
* Casual smart dress code
* Company pension
* Colleague discount scheme
* Christmas Savings Scheme
* Free on-site parking
* Employee Assistance Programme
* Attractive bonus, incentives and performance rewards
* Death in service benefit
* Hybrid working (subject to reaching required standards)

How do I apply for the Telephone Collection Advisor position?

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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