Telephone Business Development Manager

Kensington Mortgages; Maidenhead; Remote; GBP 60,000 - 80,000; Full time

Job summary

A mortgage services company is looking for a Telephone Business Development Manager. This role focuses on building relationships with mortgage intermediaries through inbound and outbound calls. Candidates should have a strong understanding of the mortgage industry and provide exceptional support. The position emphasizes teamwork and requires good commercial awareness. Enjoy a flexible work environment and the chance to grow professionally.

Benefits

Supportive work environment

Professional development opportunities

Healthy work-life balance

Qualifications

• Demonstrate knowledge of main competitors and their service levels.
• Possess detailed knowledge of product ranges and promote key selling points.

Responsibilities

• Be the first point of contact for mortgage intermediaries.
• Provide pre-application submission support to brokers using Kensington’s online portal.
• Collaborate with the field-based Business Development Manager.
• Attend external exhibitions and events to enhance Kensington’s presence.
• Ensure responsibilities regarding Treating Customers Fairly are carried out.

Skills

Competitor Awareness

Product Knowledge

Criteria Knowledge

Commercial Awareness

Regulatory Knowledge

Job description

Social network you want to login/join with:

Telephone Business Development Manager, Maidenhead

Client: Kensington Mortgages

Location: Maidenhead

Job Category: Other

EU work permit required: Yes

Job Reference: 008bf624203f

Job Views: 10

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Join Our Team as a Telephone Business Development Manager!

Location: Remote

Hours: Monday - Friday 09:00-17:30

Are you a dynamic and driven individual with a passion for building successful relationships? Join Kensington as a Telephone Business Development Manager and make a significant impact in the mortgage industry!

About the Role:

As a Business Development Manager at Kensington, you will focus on building and developing successful relationships with mortgage intermediaries through inbound and outbound telephone activity. You will work alongside a field-based Business Development Manager to ensure that mortgage intermediaries receive the best possible sales support, in relation to Kensington’s products and criteria, and how they meet the needs of potential customers.

Key Responsibilities:

• Customer and Relationship Management: Be the first point of contact for mortgage intermediaries, providing excellent broker sales support and managing inbound call volumes within agreed service levels. Develop relationships through dynamic questioning techniques and effective cross-selling of Kensington’s offerings.
• Pre-Application Support: Provide pre-application submission support to brokers using Kensington’s online portal, assisting with technical issues and reviewing declined/referred applications to convert them into quality submissions.
• Outbound Calling Plan: Collaborate with the field-based Business Development Manager to devise a structured outbound calling plan in line with account segmentation.
• Exhibitions and Events: Attend external exhibitions and events to enhance Kensington’s presence in the broker community.
• Process Management: Work with the field-based Business Development Manager to segment relevant databases and maximize contact strategy within field, BDU, or campaign teams.
• Risk and Compliance Management: Ensure responsibilities regarding Treating Customers Fairly, Prevention of Financial Crime, and adherence to company policies are carried out effectively.

Experience, Knowledge, and Skills:

• Competitor Awareness: Demonstrate knowledge of main competitors and their service levels, key products, and criteria.
• Product Knowledge: Possess detailed knowledge of product ranges and promote key selling points.
• Criteria Knowledge: Understand lending policy and underwriting processes and apply this knowledge to new business enquiries.
• Commercial Awareness: Display informed knowledge of market conditions and regulatory issues when conversing with internal and external customers.
• Regulatory Knowledge: Act with integrity at all times and promote good customer outcomes through structured broker support.

Why Join Kensington Mortgages

At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development, and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued, and understood. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive.

Ready to make a difference?

If you're passionate about providing exceptional service and want to join a team that values your contributions, we'd love to hear from you! Apply today and become part of the Kensington Mortgages family, helping us make a positive impact in the lives of our customers.