Telephone Adviser

• Hybrid: Scotland based: Blend of office (Edinburgh-based) and home working (in Scotland)
• Closing: 7th May 2025
• Advertised from: 16th April 2025
• 35 hours per week. Permanent.

Role

94% of our colleagues rate Age Scotland as a great place to work.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of communities and older people’s groups across Scotland. We provide information, friendship, and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

People-centred, you will deliver a holistic information, advice, and friendship service for older people in Scotland, their carers, families, and professionals by telephone. Meeting the Scottish National Standards for Information and Advice Providers, you will act as champion on agreed subjects.

The post will be Scotland-based, a blend of office (Edinburgh-based) and home working. As a hybrid role, the intention is that office-based and external facing work will constitute 40% of working time over each month. Age Scotland is a flexible employer and flexible work patterns are available. In return for your hard work, enthusiasm, and commitment to our values, you’ll receive a generous benefits package:

• Generous holiday allowance of 39 days (FTE)
• A range of learning and development opportunities
• Healthcare benefit through Westfield Health
• Cashback scheme from major retailers
• Contributory pension scheme with employer contributions of 9%
• A comprehensive package of support through our Employee Assistance Programme
• Group life cover up to three times your annual salary
• Cycle to work scheme
• Paid carers leave and dependents’ support
• The option to buy more holidays or sell them
• Enhanced maternity and paternity policies.

Application notes

Full details of the role are available from our website: age.scot/workforus. Alternatively, you can call 0333 3232400.

Closing date: 12pm on Wednesday 7th May 2025

Interviews will take place in Edinburgh on Thursday 15th May 2025.

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. RegNo: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH91PR.