Telephone/Administrative Clerk - Head & Neck Services

Aneurin Bevan University Health Board; West Midlands Combined Authority; On-site; GBP 23,000 - 28,000; Part time

Job summary

A leading NHS organization is seeking an enthusiastic individual to provide essential administrative support within the ENT and Oral Surgery departments at Royal Gwent Hospital. This part-time position requires strong organizational skills, flexibility, and a commitment to high standards of work. Successful candidates will join a multi-award-winning team dedicated to providing exceptional healthcare services.

Benefits

Extensive training and development opportunities

Occupational health support

Flexible working

Ambitious wellbeing initiatives

Qualifications

• Previous clerical experience or similar.
• Customer service experience.
• Computer literate with data systems.

Responsibilities

• Support booking and scheduling clerks in admin work.
• Handle telephone calls, manage patient notes.
• Prepare relevant documentation for clinics.

Skills

Good communication skills

Ability to use initiative

Ability to work well under pressure

Polite and professional telephone manner

Education

Good standard of education including Maths and English GCSE

Tools

Microsoft Office

Job description

Job Summary

An exciting development opportunity for an enthusiastic and dedicated individualto join the ENT and Oral and Maxillofacial surgery departments based at the Royal Gwent Hospital. The successful candidates would be able to demonstrate excellent administrative and organisational skills, be flexible to the needs of the service and able to demonstrate a commitment to achieving high standards of work.

Main duties of the job

To provide essential support to the booking and scheduling clerks in all areas of admin work in both ENT and Oral and Maxillofacial Surgery. Post holder must be flexible to carry out duties needed to support the departments to meet needs of the service. Role includes but is not limited to handling telephone calls, folding letters, tracking pulling and prepping of patient notes, scanning relevant patient documentation, prepping of clinics and other duties required in accordance with Health Board policies and procedures.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About Us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Details

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

040-AC226-0725

Job locations

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

Job Description

Job responsibilities

You will be able to find a full job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.

Job Description

Job responsibilities

You will be able to find a full job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.

Person Specification

Education and Training

Essential

• Good standard of education to include Maths and English GSCE
• Computer Literate / experience working with data systems
  
  

Desirable

• Knowledge of Microsoft office
  
  

Work experience

Essential

• Previous clerical experience or similar
• Customer service/ working with the public experience
  
  

Desirable

• Experience working in NHS admin setting
  
  

Essential

Skills and abilities

• Good communication skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to work flexibility
  
  

Desirable

• The ability to speak Welsh
  
  

Personal Qualities

Essential

• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
  
  

Person Specification

Education and Training

Essential

• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

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