Telephone/Administrative Clerk - Head & Neck Services

Aneurin Bevan University Health Board; Newport; On-site; GBP 25,000; Full time

Job summary

Aneurin Bevan University Health Board is seeking an enthusiastic individual for an administrative support role in the ENT and Oral and Maxillofacial surgery departments. Candidates will require strong organizational skills, effective communication abilities, and previous administrative experience to assist in managing schedules and patient documentation efficiently.

Benefits

Flexible working hours

Extensive training and development opportunities

Occupational health support

Wellbeing Centre of Excellence plan

Qualifications

• Good standard of education including GCSE in Maths and English.
• Computer literate with data systems experience.
• Previous clerical and customer service experience required.

Responsibilities

• Provide essential support to booking and scheduling clerks in ENT and Oral Surgery.
• Handle telephone calls, manage patient documentation, and prep clinics as needed.

Skills

Communication

Flexibility

Organizational Skills

Education

Good standard of education to include Maths and English GSCE

Tools

Microsoft Office

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting development opportunity for an enthusiastic and dedicated individual to join the ENT and Oral and Maxillofacial surgery departments based at the Royal Gwent Hospital. The successful candidates would be able to demonstrate excellent administrative and organisational skills, be flexible to the needs of the service and able to demonstrate a commitment to achieving high standards of work.

Main duties of the job

To provide essential support to the booking and scheduling clerks in all areas of admin work in both ENT and Oral and Maxillofacial Surgery. Post holder must be flexible to carry out duties needed to support the departments to meet needs of the service. Role includes but is not limited to handling telephone calls, folding letters, tracking pulling and prepping of patient notes, scanning relevant patient documentation, prepping of clinics and other duties required in accordance with Health Board policies and procedures.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Education and Training

Essential criteria

• Good standard of education to include Maths and English GSCE
• Computer Literate / experience working with data systems
  
  

Desirable criteria

• Knowledge of Microsoft office
  
  

Work experience

Essential criteria

• Previous clerical experience or similar
• Customer service/ working with the public experience
  
  

Desirable criteria

• Experience working in NHS admin setting
  
  

Skills And Abilities

Essential criteria

• Good communication skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to work flexibility
  
  

Desirable criteria

• The ability to speak Welsh
  
  

Personal Qualities

Essential criteria

• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work