Telephone Account Manager

2degrees; Queen Street; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading telecommunications company as a Telephone Account Manager, where you'll build strong relationships with partners and drive growth through strategic sales initiatives. This full-time role emphasizes customer satisfaction and collaboration with internal teams to enhance partner experiences. Ideal candidates will have a proven sales background and a passion for customer engagement.

Benefits

Career development opportunities

Annual Volunteer Leave

Flexible working arrangements

Qualifications

• Proven B2B sales track record.
• Strong communication skills.
• Experience in the Telco or IT sector.

Responsibilities

• Manage and retain a portfolio of partner accounts.
• Achieve sales targets through upselling and cross-selling.
• Monitor client satisfaction and implement retention strategies.

Skills

Communication

Sales

Relationship Management

Job description

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At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people!

TELEPHONE ACCOUNT MANAGER - PARTNER CHANNEL

This role focuses on building strong relationships with 2talk partners, understanding their needs, and driving growth through cross-selling, upselling, and strategic outbound management. Key responsibilities include achieving sales targets, ensuring partner retention, and drafting and negotiating service offerings. A proven B2B sales track record, strong communication skills, and experience in the Telco or IT sector are highly valued.

How you'll show up | Tu mai Tu Rangatira

• Manage and retain a portfolio of partner accounts through outbound engagement, upselling, and cross-selling solutions.
• Monitor client satisfaction and implement retention strategies for at-risk accounts while identifying opportunities for additional revenue.
• Lead conversations to understand partners' business goals and challenges, providing tailored solutions.
• Collaborate with internal teams, ensuring seamless partner experiences and supporting product development through feedback analysis.
• Provide regular updates on sales activity, competitor trends, and partner queries, representing the team at events and roadshows.

What you'll get | Ngā rauemi Manaakitanga

• Career development - You're our focus. Keep on developing your talent as we continue to offer you career development opportunities.
• Annual Volunteer Leave - Support charities of your choice with paid volunteer days every year.
• Flexible working - Hero your lifestyle with a blend of in-office and at-home working.

Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back from being part of the team Fighting for Fair - Apply today! We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background, and belief only enriches our team to make us stronger.

2degrees. It's time for something different

2degrees, kua tae te wa kia eke panuku.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries

• Telecommunications

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