Telephone Account Manager

Scientific Laboratory Supplies Ltd; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading laboratory equipment supplier is seeking a motivated individual for a hybrid sales position. The role includes managing customer accounts, developing new business opportunities, and collaborating with the sales team. Ideal candidates should have a background in science or laboratory settings, strong communication skills, and a proactive approach to sales. This position offers comprehensive support and a generous benefits package including 25 days annual leave and a company pension scheme.

Benefits

25 days annual leave plus Bank Holidays

Company NEST pension

Enhanced Maternity and Paternity leave

Career opportunities for development and progression

Qualifications

• Experience in the scientific or laboratory field is preferred.
• Proactive mindset with good communication skills.
• Ability to work independently and engage with stakeholders.

Responsibilities

• Deliver a first-class customer experience.
• Manage and grow existing customer accounts.
• Visit clients to develop relationships.

Skills

Self-motivated

Good interpersonal skills

Computer literacy

Excellent communication

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

A new hybrid position has been created within the existing Scottish Sales team to help grow and develop new and existing sales across a wide range of laboratory market sectors which would include Biotech, F&B, Clinical and Industrial accounts.

The position would initially involve working with the Telephone Account Management Team to understand the full management of orders from enquiry, quotation, through to order processing. You will be expected to retain and grow customer accounts by establishing and maintaining strong relationships through regular account management. Other primary goals are to increase products brought through the customer base and develop new business.

This position would ideally suit someone with scientific or laboratory experience looking to move into the commercial sector of laboratory sales. An understanding of the laboratory market and familiarisation with lab products would be beneficial.

You will work with the local Scotland office and local territory managers to understand the marketplace and products.

The job will be primarily home/office based. It is expected the right candidate would be willing to undertake field visits to meet with clients as and when necessary to help build and develop relationships.

Full local support will be provided through the Scottish Sales Office, which is based in Newhouse, Lanarkshire. A comprehensive training schedule will be provided and all travelling expenses in relation to the job will be covered.

Key Responsibilities:

• Deliver a first-class customer experience
• Working with existing Telephone Account Team and the local Scottish Sales Team
• Account management of existing customer base
• Targeting and reviving former SLS customers from a broad customer base
• Developing and expanding new business opportunities
• Visiting accounts where necessary to develop relationship to fully assess business potential
• Managing customer communications, quotations and pricing.
• Grow and develop new and existing Scottish laboratory accounts
• Driving new messages through customer channels including company on-line promotions
• Ensure that your customer is kept up to date at all times
• Provide support and cover for local territory sales managers when required
• Manage and prioritise own work load
• Achieve all set KPI's and Targets

The Ideal Candidate:

• Self-motivated and confident
• Proactive and resilient mindset
• Good interpersonal skills and a sound communicator
• Engage with all relevant stakeholders to help understand and drive the business forward.
• Literacy and numeracy
• Computer literacy in Word, Excel etc
• Interpersonal skills, appreciation of good internal and external customer service behaviour
• Organisation and planning
• Passionate and loyal
• Excellent telephone and communication skills both verbal and written
• Able to communicate effectively at all levels
• Preferably based in the central belt

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With a Nottingham based Head Office, with customers all over the UK, we are a stable and growing company who have an excellent reputation in the market. We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures.

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• 25 days annual leave plus Bank Holidays
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Career opportunities for development and progression