Telephone Account Manager

Nicholas Associates; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employer in Liverpool is seeking a Telephone Account Manager to build and maintain strong client relationships. This office-based role involves managing accounts, ensuring customer satisfaction, and identifying growth opportunities. Ideal candidates will have experience in account management or sales, and knowledge of relevant industries. The position offers a competitive salary of £30,000 plus performance-based commission.

Qualifications

• Proven experience in account management, sales, or customer service.
• Knowledge of the specific industry, e.g., IT, Retail, Financial Services is desirable.
• Demonstrated success in achieving and exceeding targets.

Responsibilities

• Build and maintain strong relationships with clients through proactive communication.
• Ensure customer satisfaction, retention, and growth.
• Manage a portfolio of accounts and resolve client inquiries.

Skills

Account management

Sales

Customer service

Job description

Overview

My client is a Liverpool based industry-leader in the supply of workplace health and wellbeing products and services.

They are currently looking to recruit two Telephone Account Managers to work in their Head Office.

This is an office based role and the basic salary is 30000 and there is a performance based commission scheme

Job Purpose

The Telephone Account Manager is responsible for building and maintaining strong relationships with clients through proactive communication, ensuring customer satisfaction, retention, and growth. This role involves managing a portfolio of accounts, resolving client inquiries, and identifying opportunities to upsell or cross-sell products and services.

Qualifications and Experience

Proven experience in account management, sales, or customer service.

Knowledge of the specific industry, e.g., IT, Retail, Financial Services is desirable.

Demonstrated success in achieving and exceeding targets.

Ref S43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.