Telematics Support Advisor

Motia

Antrim

On-site

GBP 24,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Free parking

Annual bonus up to £2,000

25 days annual leave + bank holidays

Birthday day off after 1 year

Holiday purchase scheme

Pension

Life assurance

Sociable working hours

Job summary

Motia is seeking a Telematics Support Advisor to be the first point of contact for customers, answering calls, emails and tickets with exceptional service. You will log details in our CRM, proactively resolve queries and assist engineers on site as needed.

You will schedule visits, handle tracking equipment setup and CCTV retrieval via the Motia Portal, combining technical and customer-facing skills. A collaborative, growth-oriented environment awaits.

Qualifications

Experience in customer-facing roles is preferred.
Experience in tech support is preferred.
Experience in software support is beneficial.
Proficient with Microsoft Office.
Patient, polite, and excellent customer service skills.
Professional and confident communicator.
Fast learner who can adapt to new systems quickly.
Strong problem-solving skills.
Ability to work well individually and as part of a team.
Accuracy and attention to detail.

Responsibilities

Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal.
Log calls accurately, with a high level of detail on our CRM system.
Proactively deal with customers queries.
Carry out support query resolutions.
Assist in retrieving CCTV footage for customers via the Motia Portal.
Provide information to customers on request.
Schedule engineer visits, organising relevant equipment and provide technical support to engineers when required.
Set up of tracking equipment, both software and hardware.

Skills

Customer facing

Tech support

Software support

Microsoft Office

Customer service

Professional communicator

Fast learner

Problem solving

Team player

Attention to detail

Tools

CRM system

Job description

About us:

At Motia, we're at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We're committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.

About The Role

Reporting to the Telematics Support Manager, the Telematics Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.

Duties & Responsibilities

Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal
Log calls accurately, with a high level of detail on our CRM system
Proactively deal with Customers queries
Carry out support query resolutions
Assist in retrieving CCTV footage for customers via the Motia Portal
Provide information to customers on request
Schedule engineer visits, organising relevant equipment and provide technical support to engineers when required
Set up of tracking equipment, both software and hardware
Knowledge of electrical wiring and interest in electrical engineering desirable but not essential
Maintain a positive attitude and a high level of customer service

Requirements

Experience working in a customer facing role be preferred but not essential
Experience of working within a tech support role would be preferred but not essential
Experience in software support is beneficial
Working knowledge of Microsoft Office necessary
Patient and polite with excellent customer service skills
Professional and confident communicator
Fast learner who can adapt to new systems quickly
Strong problem-solving skills
Ability to work well individually and as part of a team
Accuracy and attention to detail

Benefits