Telematics Field Application Technician, EU

Motive; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in automotive technology is seeking an Automotive Service Technician to join their Connected Devices team. The role involves hands-on installation and troubleshooting of telematics devices, developing training programs, and collaborating with engineering teams. The ideal candidate will have a strong background in computer electronics and vehicle architecture, with a passion for cutting-edge technology. Travel is expected 30-40% of the time.

Qualifications

• 5+ years relevant experience or a Bachelor's Degree with 2+ years experience/certification.
• Fluent in English and strong proficiency in computer electronics and hardware.

Responsibilities

• Provide onsite support for installation, troubleshooting, QA, and support of implementations.
• Develop and deliver installation training and certification programs.
• Collaborate with engineering teams to improve products and processes.

Skills

Computer Electronics

Problem Solving

Customer Service

Python

Bash

SQL

Education

Bachelor's Degree

Tools

OBD-II

J1939

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform provides complete visibility and control, significantly reducing manual workloads through automation and simplification.

Motive serves over 120,000 customers—including Fortune 500 enterprises and small businesses—across various industries such as transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Motive Automotive Service Technician, you will be a key member of the Connected Devices/Hardware team. You should be a technologist and resourceful problem solver with a deep understanding of Motive Hardware, automotive networking technologies, protocols, and installation practices. You will serve as a role model for hardware knowledge and quality standards.

The ideal candidate will be a Computer Electronics expert passionate about hardware and automotive technology, comfortable owning challenges, and hands-on with customer deployments. This role involves installation, connectivity, and feature quality assurance of telematics devices in vehicles, creating technical training content, troubleshooting vehicle connectivity issues, and collaborating with the telematics team. Automotive or logistics experience is a plus. Candidates should be independent workers eager to work with cutting-edge technology. Travel is expected 30-40% of the time.

What You'll Do:

• Become a Subject Matter Expert on Motive Hardware, Software, and Debugging tools.
• Become a Subject Matter Expert on Motive Telematics solutions and deployment practices.
• Provide onsite support for installation, troubleshooting, QA, and support of implementations.
• Increase telematics coverage through relationship management and outreach.
• Develop and deliver installation training and certification programs.
• Train internal teams and third-party partners on installation standards.
• Maintain an online help center with resources and guides.
• Ensure onsite safety and efficiency.
• Collaborate with engineering teams to improve products and processes.
• Manage escalated technical issues to ensure positive outcomes.

What We're Looking For:

• 5+ years relevant experience or a Bachelor's Degree with 2+ years experience/certification.
• Fluent in English.
• Strong proficiency in computer electronics and hardware.
• Expertise in vehicle architecture, embedded systems, and CAN bus protocols.
• Experience with vehicle diagnostics (OBD-II, J1939) and communication standards.
• Knowledge of legacy vehicle communication systems.
• Strong work ethic, problem-solving skills, and customer-facing confidence.
• Familiarity with automotive telematics and logistics industry is a plus.
• Ability to script in Python, Bash, or SQL.

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