Telemarketing Manager

Harris Hill; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading international children’s charity is seeking a Telemarketing Manager to oversee the effective delivery of telemarketing campaigns. This hybrid role involves collaboration with internal teams and external agencies to drive supporter recruitment, upgrades, and retention, with a focus on compliance and innovation.

Qualifications

• Experience managing end-to-end telemarketing campaigns.
• Understanding of telemarketing agency models.
• Training design and delivery experience.
• External agency management skills.

Responsibilities

• Driving and managing telemarketing campaigns.
• Ensuring compliance and safeguarding program implementations.
• Optimizing performance through data-led approaches.

Skills

Campaign Management

Telemarketing Expertise

Stakeholder Management

Compliance Knowledge

Job description

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Harris Hill are delighted to be working with an international children’s charity to recruit a Telemarketing Manager who will provide operational as well as technical expertise and guidance in order to deliver effective agency led campaigns.

This important role is accountable for ensuring the successful day-to-day delivery of our telemarketing programme through the continued development of our telemarketing supporter recruitment, upgrade, and retention programs to drive income growth from individual supporters.

Your key responsibilities in this role will include;

• Driving successful telemarketing programmes, planning and executing telemarketing campaigns which attract, upgrade, retain & winback supporters using insight.
• Managing telemarketing agencies in collaboration with internal teams, overseeing day-to-day interactions with multiple key external and internal stakeholders.
• Leading the implementation the telemarketing compliance and safeguarding program. Collaborating with internal stakeholders to monitor the program effectively and maintain and uphold standards.
• Driving campaign delivery through innovation and a continuous data-led test and learn approach to optimise performance.

The ideal candidate will have experience of;

• Managing the delivery of end-to-end high performing recruitment, upgrade and retention telemarketing campaigns.
• An in-depth understanding of the telemarketing landscape and different agency models
• Designing and delivering exceptional training to drive engagement and action
• Effectively managing external telemarketing agencies
• Knowledge and experience of the compliance environment for charity marketing.

This is a hybrid role that requires work from the central London Head office a minimum of 1 day a week. This role may also require occasional travel across the UK to meet with regional teams.