Telemarketing Campaign Delivery Manager

Publitek; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Agent3 Group is seeking a Telemarketing Campaign Delivery Manager based in Manchester to oversee telemarketing campaigns. The ideal candidate should have a proven track record in client management, project leadership, and effective communication skills. An exciting opportunity to develop your career within a dynamic company that offers great benefits including flexible working, enhanced pension contributions, and personal development opportunities.

Benefits

Great compensation package

Enhanced pension contributions

Flexible working

Time off for volunteering

Digital GP access

Qualifications

• 3+ years of experience managing detailed projects from setup to completion.
• Strong communication skills for engaging with peers and clients.
• Background in client-facing roles and team coaching.

Responsibilities

• Oversee the entire Telemarketing campaign delivery phase.
• Collaborate with clients to understand campaign briefs.
• Drive campaign results and monitor performance.

Skills

Client management

Project management

Leadership

Communication

Data analysis

Tools

Google Sheets

5CRM

AI applications

Job description

Agent3 Demand is a B2B demand generation specialist that helps global enterprise technology brands fuel their sales pipeline through content-led demand generation tactics. We're part of the Agent3 Group, with offices in London, Manchester, New York, and San Francisco.

Role overview

Reporting to the Head of Telemarketing Solutions, you will oversee the entire Telemarketing campaign delivery phase. This opportunity presents an exciting path for you to embrace and excel in your responsibilities, enhance your skills, and develop your career within the Agent3 Group.

As aTelemarketing Campaign Delivery Manager at Agent3 Group, you will:

• Collaborate with clients and Client Success to understand campaign briefs, compile clear briefing materials, and ensure delivery teams are fully prepared and engaged
• Work closely with agents to drive campaign results, monitor performance, and take corrective action when needed to meet objectives
• Maintain regular communication with clients and internal teams through updates, reports, and meetings to ensure transparency and satisfaction
• Produce detailed campaign wrap-up summaries highlighting key results, trends, and insights
• Support and develop team members through training and ongoing performance improvement initiatives
• Identify and implement AI-driven solutions to optimise campaign delivery and enhance team processes.

You will bring:

• A background in client-facing roles and team coaching
• 3+ years of experience of efficiently managing detailed projects from set up to completion
• Strong communication skills with the ability to engage effectively with peers, partners, clients, and team members
• Leadership qualities to mentor, motivate, and manage a team towards achieving results.
• The ability to use multiple IT tools such as Google Sheets, 5CRM, and AI applications for data analysis, campaign management, and client communications
• Experience in outbound phone-based sales (preferably B2B) is preferred, but not required

And in return, Agent3 Group offers:

• Great compensation package
• Enhanced pension contributions
• Internal and external training
• Custom career plans
• Flexible working
• Increased annual leave based on service
• Your birthday off
• Time off for volunteering
  
• Fixed benefits including life assurance, employer pension contribution, employee assistance programme, eyecare vouchers, cycle to work scheme, go green car scheme, workplace nursery scheme, Digital GP and travel loans
• Your choice of flexible benefits from a range of options designed to cater for everyone, examples include mobile phone allowance, personal development fund, additional pension contributions, medical and dental insurance
• Regular social activities
• Office transfer and secondment opportunities

Why Us?

We have a simple philosophy at Agent3 Group: Nobody has a monopoly on the best ideas. So, we pride ourselves on having a lateral structure that encourages innovation and smart thinking from every employee within the company, no matter your age, role or ability.

Together we do amazing things and achieve unbelievable results. Together we work hard for each other. We praise and recognise great effort. We operate flexibly, with a task- not time-driven culture, so our teams can balance the demands of work and real life. We trust our people. Above all, we want everyone to feel valued and for their work to be rewarding.

Agent3 Group believes that a diverse workforce is not just a social good, but a commercial advantage. Ensuring that we have a diverse workforce and that our people are treated equally regardless of culture, gender and non-binary, sexual orientation, ethnicity, religious beliefs, diversity of thought, skills, marital status, family composition, education, age, disability, or any other characteristic, will ensure that we have the diversity of skills, backgrounds, knowledge, experience and thought to do the best work for our clients, and continue to attract the best people.