Telemarketing Advisor

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We are looking for a Customer Engagement Advisor to work as part of our marketing team in our Castleford centre. This role includes traditional telemarketing phone conversations and responding to digital (email / online) contacts with customers and new prospects. This role comes with a competitive salary, commission for leads, an attractive company pension, and the opportunity to work for great company.

About the role

The role involves contacting companies and responding to enquiries via phone, email and online. On a day-to-day basis this is what you would be doing:

• Calling customers and prospects to gain information about their forklift fleet and generate appointments for our sales teams (outbound calls)
• Respond to all calls and e-commerce (Digital) transactions (inbound)
• Respond to online web chats - providing the customer with a quick response and information
• Work on dedicated marketing campaign leads and appointment generation
• Promote the company’s products and culture

We are looking for somebody who is a confident communicator and passionate about engaging with customers. Experience working in a customer service or traditional telemarketing environment would be beneficial.

Here is a quick tick list for the other skills we are looking for:

• Desire to meet and exceed KPI’s
• Strong organisational and planning skills

What we offer

• Attractive company pension
• Commission
• Company sick pay
• Voluntary critical illness cover
• Free eye tests
• Free flu jabs
• 24/7 Employee Assistance Programme
• Benefits platform with instant discounts and offers

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 26/04/2025 by TN United Kingdom