Telemarketer

Co Home Improvements; Leyland; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Commission Structure

25 days Holiday + Bank Hols

Health cash plan

Pension Scheme

Personal development programmes

Free parking

Job summary

CO Home Improvements is seeking a Telemarketer to join its growing telemarketing team in Leyland. The role focuses on generating new business leads via outbound calls, promoting home improvement products, and booking appointments for the sales team.

You will engage with potential customers across digital channels, respond to inquiries, and help convert inquiries into qualified leads while meeting set targets in a fast-paced environment.

Qualifications

• Experience in telemarketing, telesales, or similar role.
• Ability to generate leads and drive appointments for sales teams.
• Strong communication and interpersonal skills.
• Ability to handle objections and meet KPIs.
• Comfortable working in a fast-paced environment.

Responsibilities

• Make outbound calls to potential customers and introduce CO Home Improvements products and services.
• Capture and manage customer details and schedule follow-up appointments for the sales team.
• Support customer engagement across digital channels including social media and live chat.
• Respond to social media comments and inquiries to build interest and generate leads.
• Promote products and services to convert inquiries into qualified leads.
• Work towards achieving targets and KPIs and provide feedback to improve marketing strategies.

Skills

Outbound calls

Lead generation

Customer engagement

Target driven

Digital channel engagement

Job description

Telemarketer

CO Home Improvements

Competitive Salary + Commission Structure

Leyland

30 hours per week

Benefits:

• Commission Structure
• 25 days Holiday + Bank Hols
• Health cash plan
• Pension Scheme
• Personal development programmes through courses and training
• Free parking

About us:

We are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we're committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.

Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you're passionate about making a difference and want to be part of a team that values your ideas and hard work, we'd love to hear from you.

About the Role:

We're looking for an enthusiastic and self-motivated Lead Generation Executive to join our growing telemarketing team. Reporting to the Lead Generation Team Leader, you'll play an important role in driving new business opportunities by engaging with potential customers and promoting our range of home improvement products.

You'll be responsible for making outbound calls to generate new leads, booking appointments for the sales team, and supporting customer engagement across digital channels. The role also involves responding to social media comments, engaging with potential customers to build interest, and managing online live chat to capture enquiries and convert them into qualified leads.

Responsibilities:

• Conduct outbound calls to potential customers to introduce Clearview Home Improvements products and services. These customers are either previous customers or requested information online.
• Engage with customers in a professional and friendly manner, building rapport and creating a positive impression.
• Accurately capture customer details and schedule follow-up appointments for the sales team.
• Manage and support online live chat interactions, providing timely and helpful responses to convert enquiries into qualified leads.
• Overcome objections effectively and confidently promote our home improvement solutions.
• Work towards achieving set targets and key performance indicators (KPIs).
• Provide feedback on customer responses and contribute to improving marketing strategies.

What we are looking for:

• Previous experience in a role in telemarketing, telesales, or a similar sales role.
• Confident, outgoing, and persuasive communicator with excellent interpersonal skills.
• Self-motivated and target-driven with a results-oriented mindset.
• Ability to handle objections and maintain a positive attitude.
• Strong verbal communication skills and the ability to articulate product features clearly.
• Comfortable working in a fast-paced, high-energy environment.