Telemarketer

HCC Service Co. UK Branch; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing organization is seeking a Business Development Support Worker to enhance telemarketing efforts and gather vital leads. The ideal candidate should possess strong customer service and sales skills, as well as a proactive approach to building relationships. This hybrid role offers the flexibility of working from home and traditional benefits alongside a competitive compensation package.

Benefits

25 days holiday

10% non-contributory pension

Free onsite parking

Discretionary annual bonus

£50 monthly wellbeing allowance

Private medical insurance

MyGYM discounts

Cycle to Work scheme

Qualifications

• Excellent customer service and sales skills.
• Proactive and personable approach.
• Ability to organize and maintain accurate records.

Responsibilities

• Support business development by gathering insurance expiry dates through telemarketing.
• Reach out to potential agencies and maintain compliance with regulations.
• Assist colleagues in arranging meetings and prospecting activities.

Skills

Customer service skills

Sales skills

Attention to detail

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

Reporting to: Client Relationship Manager

Position Type: Permanent, 37.5 hours per week

Hybrid: 3 days in the office, 2 days working from home

In the office 5 days per week until probation is completed

About QDOS

Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance products and Consultancy services to the self-employed.

Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We’re always looking for the best ways to get our customers the information they need, when they need it.

Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities.

Job Purpose:

To support business development function with specific focus on gathering insurance expiry dates through telemarketing. Generate leads either by cold calling or answering requests in a timely manner. Identifying reliable prospects through lead generation and data gathering. To work within the compliance and quality assurance framework.

Key Responsibilities:

• Reach out to potential agencies/umbrella companies to gather insurance expiry dates using existing systems and data lists.
• Undertake tele-appointing and prospecting activities on behalf of Business Development Team
• With support of Business Development Team, begin to build relationships with partner organisations to help maximise business achieved.
• Complying with FCA rules and any other relevant regulatory requirements
• Accurately and efficiently enters customer information into company databases
• Assist Business Development colleagues with arranging meetings and sales calls with customers
• Collaborating with colleagues to determine the most viable approach to new business opportunities
• Versatility to discuss all potential business opportunities that may arise
• High level presentation of Qdos product/service information
• Meet weekly/monthly call targets
• In conjunction with business development team, contribute to the development and refinement of telemarketing strategies Provide reliable feedback of findings to support growth of business intelligence

Performance Objectives:

• Successfully meet daily call targets
• Able to demonstrate a successful conversion of cold leads
• Accurately collecting and processing client information with minimal guidance and supervision
• Proven ability to work within established Qdos QA and compliance framework

Skills and Experience Specification:

• Excellent customer service and sales skills
• Proactive and personable approach to commercial relationships
• Ability to organise and maintain data records accurately in line with business requirements
• Proficient in Microsoft Word and Excel
• Attention to detail and data inputting accuracy
• Has previous experience working in a similar role or transferrable skills

Company Benefits (not exhaustive):

• 25 days holiday
• 10% non-contributory pension
• Free onsite parking
• Discretionary annual bonus
• £50 monthly wellbeing allowance
• Private medical insurance
• MyGYM discounts
• Cycle to Work scheme

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

#LI-BU1 #LI-Hybrid

Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence.
At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to
make a difference no matter their background. And then we give them the support and trust they need.
We’re always looking for curious, creative transformative thinkers who want to change the status quo
and have a passion for doing the right thing. If this is you, then we want you on our team.