Telecommunications Technician

The Green Recruitment Company; United Kingdom; Remote; GBP 37,000 - 43,000; Full time

Job summary

A leading recruitment company is seeking an Installations Technician with a strong background in telecommunications and VoIP. This remote field-based role offers an opportunity for professional growth and team leadership responsibilities. The successful candidate will provide technical support and installation services, ensuring high customer satisfaction in a dynamic telecom environment.

Benefits

Travel allowance

Excellent company benefits scheme

Career progression opportunities

Qualifications

• Minimum 3 years' experience in technical support installation in telecoms.
• Hosted VOIP and networking experience required.
• UK Drivers licence and access to a vehicle required.

Responsibilities

• Provide technical support, configuration and installation maintenance.
• Ensure smooth transition from previous service provider.
• Resolve service interruptions promptly.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Proactive attitude

Education

SCQF Level 5 or 6 in English and Maths

SCQF Level 5 in Physics

ITIL Foundation

Tools

Ms Office

CRM Systems

Gamma

8x8

NFON

Draytek

Unifi managed hardware

Job description

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The Green Recruitment Company is working with a Telecommunication group seeking an Installations Technician with Telecommunications and hosted VOIP background.

This is a Remote Field-Based Support and Installations role that reports directly into Client Services.

This role would be ideal for a telecommunications technician with hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry

The role offers an opportunity to develop into leading a small support team.

The Telecommunications Technician will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.

Requirements:

Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation

UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits, mainly around Scotland Belt

Experience and Technical Requirements:

Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry

Minimum of 3 years experience in Hosted VOIP,

Minimum of 3 years experience in networking and Wifi

Experience of dealing with third party service providers

Experience using Ms Office and working on a CRM Systems

Experience working with Gamma, 8x8, NFON products

Experience working with Draytek and Unifi managed hardware

Skills required:

Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner

Professional presentation with a flexible positive attitude

Good proactive problem-solving skills

Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions

Excellent attention to detail and strong numeric skills

Ability to grasp new concepts and terminology and learn new systems and services quickly

On offer is a salary of between £37k, travel allowance, an excellent company benefits scheme and career progression