Telecommunications Technician

Green Recruitment Company; Scotland; Remote; GBP 37,000; Full time

Job summary

A leading company in the telecoms sector is seeking an Installations Technician with experience in hosted VoIP and cloud-based communication solutions. This remote role involves providing technical support and overseeing installation processes while offering career progression and competitive salary. Candidates must have strong communication skills and at least three years of relevant experience in a similar role.

Benefits

Travel allowance

Excellent company benefits scheme

Career progression

Qualifications

• At least 3 years’ experience in a technical support installation technician role in telecoms.
• Proficient in Hosted VoIP and networking/WiFi.
• Possession of a UK driver's license and access to a vehicle.

Responsibilities

• Responsible for technical support, configuration, and installation maintenance.
• Provide timely resolutions to service interruptions.
• Assist customers during transition from their previous service provider.

Skills

Communication

Problem Solving

Attention to Detail

Education

SCQF Level 5 or 6 English and Maths

SCQF Level 5 Physics

ITIL Foundation

Tools

MS Office

CRM Systems

Job description

The Green Recruitment Company is working with a Telecommunication group seeking an Installations Technician with Telecommunications and hosted VOIP background.

This is a Remote Field-Based Support and Installations role that reports directly into Client Services.

This role would be ideal for a telecommunications technician with hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry

The role offers an opportunity to develop into leading a small support team.

The Telecommunications Technician will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.

Requirements:

• Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation

• UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits, mainly around Scotland Belt

Experience and Technical Requirements:

• Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry

• Minimum of 3 years experience in Hosted VOIP,

• Minimum of 3 years experience in networking and Wifi

• Experience of dealing with third party service providers

• Experience using Ms Office and working on a CRM Systems

Desirable Experience:

• Experience working with Gamma, 8x8, NFON products

• Experience working with Draytek and Unifi managed hardware

Skills required:

• Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner

• Professional presentation with a flexible positive attitude

• Good proactive problem-solving skills

• Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions

• Excellent attention to detail and strong numeric skills

• Ability to grasp new concepts and terminology and learn new systems and services quickly

On offer is a salary of between £37k, travel allowance, an excellent company benefits scheme and career progression