Telecommunications Service Technician

ZipRecruiter; Manchester; On-site; Full time

Job summary

MTS Services, a leader in structured cabling, seeks a Telecommunications Service Technician. Candidates will perform installations, troubleshooting, and customer relations, requiring strong skills in cable management and a commitment to quality workmanship. The role includes a competitive salary with benefits and a $1000 sign-on bonus.

Benefits

2 weeks of PTO your first year

8 paid holidays

$45 per month cell phone reimbursement

Full benefits package including Medical, Dental, and Vision

401(k) after 90 days of service with up to 4% company match

Company work van

Qualifications

• Service Technicians must have strong installation, termination, and testing skills.
• Requires a valid driver's license and physical capability to lift at least 50 pounds.

Responsibilities

• Install and terminate various types of data cables.
• Communicate effectively with customers and complete service orders.

Skills

Advanced time-management

Acute troubleshooting

Above-average communication

Tools

Microsoft Office Suite

Job description

Job DescriptionJob DescriptionDescription:

MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers.

We currently have Telecommunications Service Technician opportunities in the New Hampshire and Massachusetts areas.

The Telecommunications Service Technician position will report to the Service Manager but will work with other Technicians and the Service Coordinator on a regular basis. The Service Technician must have a strong work ethic and a flexible attitude to be successful in this role, in addition, they must have an acute ability to solve problems effectively, on-site, with little supervision. Our Telecommunications Service Technicians are troubleshooters, problem-solvers, and customer relations specialists, in addition to being proficient cable technicians.

Telecommunications Service Technicians are responsible for:

• Category rated copper solution installation
• Completing daily service orders and work orders accurately
• Communicating with customers directly
• Fiber Optic structured cable distribution system installation
• Pulling cable, fire stopping, dressing cables and labeling to industry standards
• Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors
• Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment
• Diagnosing and correcting copper and optical fiber problems
• Reading blueprints to determine closet and equipment layouts
• Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures
• Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment
• May lead small install team at times (1-2 technicians)

Cabling done right – our people make the difference!

MTS Services hires great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer.

MTS Services offers:

• $1000 Sign-On Bonus
• Starting pay between $25-35 per hour, based on experience
• 2 weeks of PTO your first year
• 8 paid holidays
• $45 per month cell phone reimbursement
• Full benefits package including Medical, Dental, and Vision
• 401(k) after 90 days of service with up to 4% company match
• Company work van

Requirements:

Service Technicians at MTS Services must not only be skilled in installing, terminating, and testing various types of data cables, but also meet the following criteria:

• Ability to work independently or lead small teams
• Advanced time-management skills
• Track record of timely and accurate paperwork and administrative reporting
• Above-average PC skills, Microsoft Office Suite
• Track record of reliable attendance and dependability
• Acute troubleshooting capabilities
• Above-average communication skills, both between management and clients
• Responsible decision-making skills
• Possess a valid driver's license
• Ability to lift at least 50 pounds as necessary
• Ability to climb ladders, stand for extended periods, and drive for extended periods
• Capable of working in confined spaces

The successful candidate for this Service Technician role must have a positive outlook, an ambitious nature, and the drive to always perform at his or her utmost ability. Service Technicians represent MTS Services in transactional agreements with clients on-site so it is important to always embody positivity, professionalism, and trustworthiness. We have a terrific group of employees at MTS Services, and we look forward to you joining our team.

To learn more about MTS Services, please visit: Join Our Team | MTS Services