Telecommunications Program Engineer, Client Services

Rocket Lab; Scotland; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company is on the lookout for a Telecommunications Support Manager to oversee client contracts and ensure operational excellence. The ideal candidate will hold a degree in engineering and bring substantial industry experience, particularly in offshore operations, to efficiently support diverse telecommunications projects. With a focus on customer service and technical proficiency, you will lead client communications and coordinate successful project deliveries while upholding quality standards.

Qualifications

• Degree in Engineering or equivalent 6+ years of experience.
• Proven Offshore Operational experience.
• Proven operations Management experience.

Responsibilities

• Manage Telecommunication Support contracts and personnel for clients.
• Provide Engineering support and proposals for works requested by clients.
• Coordinate telecommunication systems installation projects.

Skills

Customer service

Technical knowledge

Communication

Time management

Education

Degree in Engineering (Electrical & Electronics, or Telecommunications)

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Management of Client Telecommunication support contracts and rotational personnel incumbent within Clients direct. Point of contact for Clients and lead all aspects of their needs as well as the delivery of services, systems, or equipment. Support of Ad hoc Clients and personnel ensuring they can complete tasks to a high standard.

The day-to-day

• Responsible for technical knowledge of current & legacy offshore Telecoms system including; PAGA, CCTV, Radio (Handheld and base station UHF/VHF,Leaky feeder and distribution), LOS Radio, EPIRB, PABX (Mitel especially), Fibre Optic network & distribution, VSAT & TVRO including entertainment back and distribution.
• Provide Engineering support to Internal Sales Department.
• Provide Engineering support to Clients and the Field Team.
• Provide proposals for works and quotes requested by Clients.
• Point of Contact to Clients with Telecommunication Support Agreements as well as Ad hoc Clients.
• Responsible for the management of Telecommunication Support contracts and of Field personnel in the delivery of contracts.
• Provide Engineering support to Internal Sales Department.
• Provide Engineering support to Clients and the Field Team.
• Provide proposals for works and quotes requested by Clients.
• Participate in client meetings, communications, and provide support in the pursuance of additional business opportunities.
• Arrange the Purchase, Build, Testing and Shipping of goods for project supply.
• Complete all required documentation relevant to the project.
• Responsible for coordinating telecommunication systems installation projects ensuring the successful delivery of each Project assigned within timescale and to budget ensuring that all customer requirements are met.
• Collaborate with the Field Operations Manager for the appropriate allocation of technical resources.
• Complete direct reports annual appraisals along with setting Company and individual Objectives.
• Support and uphold the Quality program within Technical Services in a manner that complies or exceeds our ISO certification using or developing templates, checklists, or other tools that enable the repeatable execution of successful projects.
• Support the commitment of an HS&E program across all work groups that provides the appropriate training, awareness, and job planning for zero incidents and accidents, both in the office or customer worksites.

What you'll need

• Degree in Engineering (Preferably in Electrical & Electronics, or Telecommunications) or equivalent 6+ years of experience.
• Proven Offshore Operational experience.
• Proven operations Management experience.
• Experience within Telecom industry.
• Able to demonstrate a high level of customer service skills.
• Ability to communicate effectively
• Ability to travel up to 25%.
• Ability to work in a global environment.

What will help you on the job

• Professional and ethical behavior.
• Self-motivated and desire to learn.
• Time management skills.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.