Telecommunications Installation & Maintenance Engineer

HR GO Recruitment; City Of London; Hybrid; GBP 35,000; Full time

Job summary

A recruitment agency is seeking a Telecommunications Installation & Maintenance Engineer based in London. This field-based role requires travel across the UK, focusing on installation and support of telephony systems. The ideal candidate will have strong experience in telephony installations and excellent communication skills. The position offers a base salary of £35k, a company vehicle, and various employee benefits.

Benefits

Company vehicle and fuel card

Death in Service cover

Pension scheme

Access to Perkbox employee benefits

Qualifications

• Proven experience working with telephony systems.
• Strong understanding of networking principles.
• Excellent fault-finding and problem-solving skills.

Responsibilities

• Install, configure, and maintain telephony systems.
• Diagnose and resolve technical faults.
• Perform network checks for telephony performance.
• Collaborate with teams to deliver installations.
• Provide end-user training and thorough system handovers.
• Maintain service records and documentation.

Skills

Experience with telephony systems (Microsoft Teams, IPECS, Gamma)

Understanding of SIP, LAN/WAN, firewalls

Fault-finding and problem-solving skills

Communication and customer service abilities

Ability to work independently and within a team

Time management and organisational skills

Full UK driving licence

Job description

Job Title: Telecommunications Installation & Maintenance Engineer (London)

Location: London / Field-based (UK travel required)

Salary: £35k base salary plus use of a company vehicle and fuel card

Role Overview

We are seeking a skilled and proactive Installation & Maintenance Engineer. The successful candidate will be responsible for the installation, configuration, and ongoing support of hosted and on-premises telephony systems in the London region. This is a field-based role, requiring frequent travel and a strong commitment to delivering high-quality service and customer satisfaction.

Key Responsibilities

• Install, configure, and maintain a range of telephony systems (hosted and on-premises).
• Diagnose, troubleshoot, and resolve technical faults both on-site and remotely.
• Perform network and infrastructure checks to ensure optimal telephony performance.
• Collaborate with project teams to deliver installations within set timescales.
• Provide end-user training and complete thorough system handovers.
• Maintain accurate service records, documentation, and configuration details.
• Uphold company standards for professionalism, safety, and customer care.

Skills & Experience

• Proven experience working with telephony systems such as Microsoft Teams, IPECS, and Gamma.
• Strong understanding of SIP, LAN/WAN, firewalls, and general networking principles.
• Excellent fault-finding and problem-solving skills.
• Outstanding communication and customer service abilities.
• Ability to work independently as well as collaboratively within a team.
• Strong time management and organisational skills to handle multiple projects.
• Full UK driving licence (essential).

Benefits

• Company vehicle and fuel card
• Death in Service cover
• Pension scheme
• Access to Perkbox employee benefits